Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lora Peterson

Jacksonville,FL

Summary

I am looking for a position where I can advance and use my medical and business skills in management. I have been a supervisor with over15 years' experience in healthcare. Skilled in providing all types of healthcare. I have an AS degree and I am a National Certified Medical Assistant, I adapt easily to changing environments and demands. Skilled in tackling administrative and patient-oriented tasks in a fast-paced medical office. I have excelled in orthopedic surgery and compassionate patient care, significantly enhancing patient satisfaction and clinic efficiency. Skilled in leadership, problem-solving and healthcare technology, demonstrating a commitment to continuous improvement and patient advocacy.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Team Lead Medical Assistant

Jacksonville Ent Surgery
04.2025 - Current
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Coached team members in techniques necessary to complete job tasks.

Team Lead Medical Assistant

Jacksonville Orthopaedic Institute
02.2017 - 04.2025
  • I am the lead assistant to the spinal surgeon and I make sure his clinic runs smoothly.
  • I perform all types of back-office duties, check in and check out, triage, refilling acute and non-acute medications, chart prep, answering all voice mails and portal messages thru the Centrix system, one to one patient contact, scheduling surgery.
  • Increased patient satisfaction through clear communication of treatment options, risks, benefits and expected outcomes.
  • Provided compassionate care to patients throughout their entire journey from initial consultation to post-operative follow-up.
  • Coordinated planning and scheduling for orthopedic surgeries, prioritizing cases based on medical need and surgical complexity.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

National Certified Medical Assistant

Advanced Dermatology
11.2016 - 02.2017
  • All types of back-office duties, including assisting in surgery with understanding of sterile fields, IM injections as needed, also scribed for providers.
  • Prior auth approvals, triage, and refilling medications.
  • Managed phone calls from patients seeking advice or follow-up care, providing accurate information and appropriate referrals when necessary.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Clinical Supervisior

Northeast Florida Endocrine and Diabetes
05.2007 - 03.2016
  • I worked with managers in both administrative and medical capacities to ensure that the practice for which they work runs smoothly.
  • I worked at training and managing of clinical, professional, administrative, and clerical staff, managing the recruitment of super users, evaluation of staff, overseeing day to day management developing and implementing policies and directives, attending meetings handling communications and troubleshooting.
  • Responsible for the ongoing implementation and development of the EMR system, so I understand clinical processes in order to meet practice needs.
  • I applied updates/upgrades and worked with users to develop reports and plans to process improvement.
  • Created templates and letters in a system that can be edited and used for any patient and it enabled providers to fully document services.
  • Created protocols that enabled providers to document faster and remind them what the quality committee and board had determined was the appropriate choice to order.
  • Edited encounters, monitored input manager which included scanned documents.
  • Managed all employees including physicians on what was recommended for the meaningful use requirements by reviewing reports on a weekly basis.
  • I also attested to all physicians for their meaningful use.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Answered and managed incoming and outgoing calls while recording accurate messages.

Education

High School -

Robert E Lee High School
01.1985

Associates - Science

Florida Community College of Jacksonville
Jacksonville, FL
01.1990

Skills

  • Allscripts proficiency
  • Healthcare data management
  • Experience with e-clinical systems
  • Proficient in NextGen solutions
  • Centrix proficiency
  • Epic management
  • Proficient in Microsoft Word
  • Excel proficiency
  • Effective visual communication using PowerPoint
  • Team leadership skills
  • Proficient in EMR systems training
  • Program design and implementation
  • Comprehensive diabetes support
  • Multitasking
  • CPR certification
  • Insulin medication assistance
  • Client relations
  • RN level dosage calculation
  • Supportive healthcare delivery

Certification

NATIONAL CERTIFIED MEDICAL ASSISTANT

Timeline

Team Lead Medical Assistant

Jacksonville Ent Surgery
04.2025 - Current

Team Lead Medical Assistant

Jacksonville Orthopaedic Institute
02.2017 - 04.2025

National Certified Medical Assistant

Advanced Dermatology
11.2016 - 02.2017

Clinical Supervisior

Northeast Florida Endocrine and Diabetes
05.2007 - 03.2016

High School -

Robert E Lee High School

Associates - Science

Florida Community College of Jacksonville

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Lora Peterson