Lora Selman
Luray,VA
Summary
Accomplished professional with a proven track record at Navy Federal Credit Union, adept in customer service and financial transactions. Excelled in enhancing member satisfaction and streamlining title processing, showcasing strong teamwork and advanced computer skills. Demonstrated expertise in policy adherence and collaborative problem-solving, significantly contributing to operational excellence.
Overview
7
7
years of professional experience
Work History
Member Service Representative II, Consumer Loans
Navy Federal Credit Union
03.2021 - Current
- Reviewed and processed requests related to titles processing for members, dealerships, and insurance providers as needed.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Administrative Assistant
Valley Administrative Services
06.2020 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Special Education Teacher
Shenandoah County (Page County) Public Schools
08.2017 - 07.2020
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
Education
High School Diploma -
Luray High School
Luray, VA Bachelor of Arts - Management And Organizational Development
Eastern Mennonite University
Harrisonburg, VA 05.2015
Skills
Customer Service
Financial Transactions
Customer Support
Credit Union Knowledge
Call center experience
Policy understanding
Teamwork and Collaboration
Computer Skills
MS Office
Timeline
Member Service Representative II, Consumer Loans
Navy Federal Credit Union
03.2021 - Current
Administrative Assistant
Valley Administrative Services
06.2020 - 03.2021
Special Education Teacher
Shenandoah County (Page County) Public Schools
08.2017 - 07.2020
High School Diploma -
Luray High School
Bachelor of Arts - Management And Organizational Development
Eastern Mennonite University
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