LORA SINGLETON
Winnabow,NC
Summary
Dedicated professional with extensive experience, and a strong focus on teamwork and internal / external customer service. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Operations Agent
Southwest Airlines
05.2022 - Current
- Provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish 100% on -time performance.
Trans Assistant/Practice Outreach Coordinator
Hackensack Meridian Health / Remote
02.2019 - 04.2022
- Provide service for Patients Health Care Maintenance. Making telephone calls to give results, make appointments. Listening to patients concerns.
- Developed and maintained courteous and effective working relationships.
Certified Medical Assistant / Per Diem
RWJBarnabas Health Medical Group Urgent Care
01.2018 - 01.2022
- Performed medical records management, including filing, organizing and scanning documents.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Completed EKGs and other tests based on patient presentation in office.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Operations Agent
Southwest Airlines
09.2018 - 11.2019
- Provides legendary Customer Service by assuring weight and balance of aircraft.
- Oversaw fueling, cargo management, and departure of aircraft at busy Newark facility with daily departures and arrivals.
Certified Medical Assistant
Princeton Health Care
08.2017 - 08.2018
- Assists physicians, nurse practitioners, and nurses in providing clinic services for patients including vital signs, EKGs, vaccinations, vision screening, and documentation of results.
Customer Service Representative
Southwest Airlines
09.2016 - 07.2017
- Provides Legendary Customer Service; resolve Customer concerns; furnish information regarding fares, schedules, routings, flights and availability of space for travel on Southwest Airlines. Performs other duties relative to the operation of a Customer Support and Service Center.
Education
Some College (No Degree) - Business Administration / Medical Assistant
Everett Institute
Houston, TXHigh School Diploma -
Central High School
Newark, NJ06.1973
Skills
Good Work Ethic
Customer Service
Friendly Positive Attitude
Computer Skills
Project Manager
Team Leader
Microsoft Office
Organizational Skills
Safety Oversight
Timeline
Operations Agent
Southwest Airlines
05.2022 - Current
Trans Assistant/Practice Outreach Coordinator
Hackensack Meridian Health / Remote
02.2019 - 04.2022
Operations Agent
Southwest Airlines
09.2018 - 11.2019
Certified Medical Assistant / Per Diem
RWJBarnabas Health Medical Group Urgent Care
01.2018 - 01.2022
Certified Medical Assistant
Princeton Health Care
08.2017 - 08.2018
Customer Service Representative
Southwest Airlines
09.2016 - 07.2017
Some College (No Degree) - Business Administration / Medical Assistant
Everett Institute
High School Diploma -
Central High School