Vincent Wilson
Wickliffe,OH
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
11
11
years of professional experience
Work History
Territory Sales Representative
Tabletop Linen
Wickliffe, OH
11.2023 - Current
- Replenished and arranged items to maintain appearance.
- Developed pricing strategies and quotes tailored to customer needs and budget constraints.
- Ensured compliance with all applicable laws and regulations related to sales operations.
- Worked closely with other departments such as operations, logistics, finance
- De-Escalates customer complain calls by providing support and resolution to customers
- Capable of working independently and multitasking effectively using various strategies to ask for and close sales
Bartender
Local Tavern of Willoughby Hills
Willoughby Hills, OH
10.2022 - 11.2023
- Managed accurate bar tabs and processed cash and credit card transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
Head Bartender
Billy's Martini Bar
Mentor, OH
09.2020 - 10.2022
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Created and implemented new cocktails to drive customer interest and sales numbers.
- Managed high volume of shift customers and simultaneously assisted staff members with diverse needs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed and implemented bartender training programs, policies and procedures.
Bartender
Tavern Six
Kirtland, OH
09.2019 - 09.2020
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Crafted high quality cocktails with emphasis on fresh ingredients and intricate recipes.
- Delegated cleaning and maintenance duties to coworkers to ensure a safe and pristine work atmosphere.
Assistant General Manager
Redhawk Grille
Concord, OH
03.2016 - 09.2019
- Write Front-of-House schedules for over 80 employees in all departments
- Event Coordinator
- Order and maintain pars for liquor, beer, wine and dry goods
- Manage day-to-day operations in accordance with the Health Department and State Liquor Control
- Manage applications regarding the hiring process and conduct interviews
- Oversee customer relations
- Coach staff to improve their skill sets
Assistant General Manager
Sol
Willoughby, OH
09.2015 - 03.2016
David Bartulovic, Owner/General Manager - (440) 488-1369Michael Schoen, Former Executive Chef - (773) 255-4735
Assistant General Manager
LocalTavern
Mentor, OH
10.2013 - 09.2015
Nick Raischel, Former General Manager - (404) 862-4449
Education
Associate of Arts - Sociology
Lakeland Community College
2020
High School Diploma -
Thomas W Harvey High School
Skills
- Excellent in customer service with the ability to build and maintain strong customer relations
- Successful in fast-paced environments
- Diligence in work duties while being able to multi-task efficiently
- Capable of prioritizing with urgency and delegating accordingly to ensure proper time management
- Ability to communicate goals effectively to create a coherent idea for employees to follow and customers to enjoy
- Proficient in Google Drive with emphasis on Sheets and Docs
- Proficient in Microsoft Office with emphasis on Excel and Word
Timeline
Territory Sales Representative
Tabletop Linen
11.2023 - Current
Bartender
Local Tavern of Willoughby Hills
10.2022 - 11.2023
Head Bartender
Billy's Martini Bar
09.2020 - 10.2022
Bartender
Tavern Six
09.2019 - 09.2020
Assistant General Manager
Redhawk Grille
03.2016 - 09.2019
Assistant General Manager
Sol
09.2015 - 03.2016
Assistant General Manager
LocalTavern
10.2013 - 09.2015
Associate of Arts - Sociology
Lakeland Community College
High School Diploma -
Thomas W Harvey High School
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