Lorain Dover
Senior Loan Processor
Spring Hill,TN
Summary
Mortgage Loan Processor with extensive knowledge regarding mortgage loan product guidelines and documentation required. Understanding of Conventional loan products as well as FHA, VA and USDA. Highly motivated to achieve client satisfaction. Also have prior experience as a retail manager. Customer service oriented Attention to detail Complete tasks in a timely manner Experience with Vision, Mortgage Flex, Contour, Unifi , Calyx & Encompass mortgage systems Knowledge of Conventional, Govt, Jumbo and Construction Loan Programs Ability to analyze information Computer literate
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work History
Senior Loan Processor
Preferred Rate Mortgage
Mt.Juliet , TN
09.2019 - Current
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Coordinated closing process with attorneys, title companies and government clerks.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Handled any conditions sent from underwriting departments.
Loan Officer Assistant
Highlands Residential Mortgage
Brentwood , TN
10.2018 - 09.2019
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Set up files using loan officer checklist and submitted on-time to Operations for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
Senior Loan Processor
Legacy Mutual Mortgage
Franklin, TN
02.2018 - 09.2018
- Responsible for reviewing mortgage loans upon receipt from loan officers.
- Reviewed documentation for completeness, as well as verify data for accuracy.
- Obtained additional documentation from clients so loan could be submitted to underwriting.
- Daily contact with clients, loan officers, realtors and title companies.
- Followed loans through to closing.
Senior Loan Processor
FBC Mortgage
Orlando, FL
10.2017 - 01.2018
- Responsible for receiving and reviewing loan files for completeness.
- Submitting loan files to Underwriting for approval in order to meet closing deadlines on each loan.
- Heavy client contact and great customer service skills required.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Coordinated closing process with attorneys, title companies and government clerks.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
Senior Loan Processor
Gateway Mortgage Group, LLC
Brentwood , TN
02.2017 - 09.2017
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Set up and completed loan submission packages.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Handled any conditions sent from underwriting departments.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
Mortgage Loan Processor
Farmington Mortgage
Nashville , TN
01.2015 - 01.2017
- Set up and completed loan submission packages.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Reviewed and validated details of loan applications and closing documentation.
- Coordinated closing process with attorneys, title companies and government clerks.
Mortgage Loan Processor
F&M Mortgage
Brentwood , TN
08.2014 - 12.2014
- Set up and completed loan submission packages.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Consulted with outside vendors to identify and resolve loan closing issues.
Mortgage Loan Processor III
BB&T Mortgage
Greenville, SC
08.2007 - 08.2014
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies and government clerks.
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Education
Bachelor of Science - Fashion Merchandising And Business Minor
Western Kentucky University
Bowling Green, KY 08.1980 - 05.1985
Skills
Financial document review
undefinedTimeline
Senior Loan Processor
Preferred Rate Mortgage
09.2019 - Current
Loan Officer Assistant
Highlands Residential Mortgage
10.2018 - 09.2019
Senior Loan Processor
Legacy Mutual Mortgage
02.2018 - 09.2018
Senior Loan Processor
FBC Mortgage
10.2017 - 01.2018
Senior Loan Processor
Gateway Mortgage Group, LLC
02.2017 - 09.2017
Mortgage Loan Processor
Farmington Mortgage
01.2015 - 01.2017
Mortgage Loan Processor
F&M Mortgage
08.2014 - 12.2014
Mortgage Loan Processor III
BB&T Mortgage
08.2007 - 08.2014
Bachelor of Science - Fashion Merchandising And Business Minor
Western Kentucky University
08.1980 - 05.1985
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