Summary
Overview
Work History
Education
Skills
Timeline
Generic

LORAINA CHAVEZ

Summary

Self-motivated and compassionate administrative professional with experience in healthcare and behavioral health settings. Proven ability to build rapport with diverse populations, maintain confidentiality, and navigate complex systems with attention to detail. Now seeking to leverage interpersonal communication skills, client support experience, and healthcare insight to launch a successful career in life insurance sales.

Overview

6
6
years of professional experience

Work History

INDIVIDUALIZED COORDINATOR

Cardinal Health
05.2024 - Current
  • Handled high call volume to dispense specialty medications.
  • Processed new patient demographic and insurance information into computer systems.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

PATIENT ACCESS SPECIALIST

St. Lukes Health Systems
08.2023 - 04.2024
  • Utilized various work queues and new patient wait list to support departmental workflows.
  • Conceptualized with physicians and medical providers to clarify and facilitate clinical requests.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

HUMAN RESOURCES ASSISTANT

Chick-fil-A
02.2023 - 06.2023
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.


BUSINESS OFFICE SPECIALIST

Aurora Behavioral Health Care
10.2019 - 05.2022
  • Completed various HIPAA related records for patients admission and discharge.
  • Received and processed information from insurance companies, physicians, and hospital units.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.

Education

High School Diploma -

Escondido High School
06-2017

Skills

  • HIPAA Compliance
  • Medical Terminology
  • Healthcare Software
  • Insurance Billing/Verification
  • Specialist Referrals
  • Business Communication
  • Professional and Ethics
  • Data Entry
  • Conflict Resolution
  • Administrative Leadership

Timeline

INDIVIDUALIZED COORDINATOR

Cardinal Health
05.2024 - Current

PATIENT ACCESS SPECIALIST

St. Lukes Health Systems
08.2023 - 04.2024

HUMAN RESOURCES ASSISTANT

Chick-fil-A
02.2023 - 06.2023

BUSINESS OFFICE SPECIALIST

Aurora Behavioral Health Care
10.2019 - 05.2022

High School Diploma -

Escondido High School

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