Loraine Molina
Herriman,Utah
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
LifeVantage
Lehi, Utah
09.2024 - 02.2025
- Contacted customers about potential service upgrades, new services and account changes.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Associate
Park City Group
Murray, Utah
09.2023 - 07.2024
- Answered phones and resolved customer issues and complaints
- Offered customers information about products, services, prices and special offers
- Handled difficult situations while maintaining professionalism and empathy
- Offered solutions to problems by identifying root cause of issue
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail
- Responded to customer inquiries via phone, email, and chat
Receptionist
Dorany immigration Office
West Jordan, Utah
10.2022 - 08.2023
- Routed messages, coordinated appointments and directed personnel to various departments
- Coordinated office cleaning and lobby organization for office and meeting areas
- Anticipated guest needs, delivering exceptional customer service to exceed expectations
- Recorded inquiries, complaints and comments as well as action taken
- Treated visitors with friendly, approachable attitude
- Scheduled appointments and documented updates in scheduling software
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
- Answered questions regarding company pricing and policies
- Greeted incoming guests and directed individuals to appropriate personnel
Preschool Teacher
Granite School District
West Valley, Utah
10.2020 - 07.2022
- Improved classroom control by resolving behavioral issues using positive reinforcement techniques
- Encouraged children to learn through play and exploration
- Created supportive and learning-focused classroom environments to help children achieve developmental milestones
- Assisted children with puzzles and problem-solving to build motor and cognitive skills
- Established class rules and behavior expectations while promoting sense of responsibility in young learners
- Encouraged open communication with parents about their child's growth and development
- Kept classroom clean and organized through regular attention to upkeep requirements
- Attended professional development workshops to stay current in early childhood education trends and best practices
Customer Service Representative
Discover
West Valley, Utah
01.2019 - 08.2019
- Enhanced customer satisfaction with fast, knowledgeable service
- Built trusting relationship with customers to better understand needs
- Met personal, team and company goals in customer service environment
Customer Service Representative
Victra
Sandy, Utah
01.2015 - 01.2018
- Informed customers of promotions and special offers to increase sales
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Collaborated across departments to resolve customer-related issues
Education
High School -
Magna, Utah06.2015
Skills
- Schedule Coordination
- Call Monitoring
- Complaint resolution
- Handling Escalations
- Quality Assurance
- Customer Service
- Multitasking
- Account updating
- Punctuality and reliability
- Empathy and patience
Languages
- Native English
- Native Spanish
Timeline
Customer Service Representative
LifeVantage
09.2024 - 02.2025
Customer Service Associate
Park City Group
09.2023 - 07.2024
Receptionist
Dorany immigration Office
10.2022 - 08.2023
Preschool Teacher
Granite School District
10.2020 - 07.2022
Customer Service Representative
Discover
01.2019 - 08.2019
Customer Service Representative
Victra
01.2015 - 01.2018