Loraine Monchery
Plantation,US
Summary
Highly skilled at filling and labeling prescriptions accurately, keeping track of drug inventories, and updating pharmacy records. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Professional who is organized and respectful and can keep a flexible schedule while adapting to changing business and customer needs. Safety-conscious and well-organized, with extensive experience working with insurance companies, prescribers, and individuals to resolve problems. Strong retail experience with exceptional customer service, problem-solving, and sales abilities. Looking to take the next step in my career by leveraging my experience and track record with a hospital that offers growth opportunities. Successful in filling prescription orders quickly and accurately, as well as building relationships with customers for long-term business growth and customer retention.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Neovance
11.2022 - Current
- Maintained compliance with pharmacy regulations and safety protocols to ensure patient safety.
- Implemented process improvements that reduced prescription processing time and increased accuracy.
- Developed training materials for ongoing staff education on pharmaceutical products and services.
- Analyzed workflow processes for optimization opportunities, driving operational efficiency within the pharmacy team.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
Onehome
11.2021 - 11.2022
- Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
- Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations.
- Double-checked customer orders and information before filling out order forms to avoid unnecessary delays and errors.
- Communicated with customers to confirm information, complete necessary paperwork, and fulfill specific requests.
- Had an excellent attendance record and was always on time for work.
- Help customers with their general problems.
- Provide support and assistance to customers who have problems with the service.
Pharmacy Technician
PolarisRx
06.2019 - 11.2021
- Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low.
- Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision.
- Assisted the pharmacist with prescription labeling and filling.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted, measured, and compounded medications following standard procedures.
Pharmacy Technician
Walgreens
05.2018 - 06.2019
- Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low.
- Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems.
- Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications.
- Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
- Dispensed medications to patients according to the pharmacist's orders.
- Worked with insurance reps to process claims and calculate the correct co-pay amounts for patients.
- Ordered medicines on a daily basis to ensure that demands and needs were met.
- Non-routine issues such as third-party billing, computer system, and customer service issues were resolved by me.
- Met with representatives from insurance companies to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations.
- Assisted the pharmacist with prescription labeling and filling.
- Took down and filed doctor's orders and prescriptions.
Education
Diploma - undefined
Atlantic Technical College
Coconut Creek, FL01.2018
High School - undefined
Stranahan High School
Fort Lauderdale, FL01.2017
Skills
- Drug utilization review
- Medication dispensing
- Team collaboration
- Regulatory compliance
- Interpreting orders
- Assisting pharmacists
- Answering customer questions
- Staff development
- Data entry
- Multitasking
- Customer service
- Prepare bubble packs
Timeline
Pharmacy Technician
Neovance
11.2022 - Current
Pharmacy Technician
Onehome
11.2021 - 11.2022
Pharmacy Technician
PolarisRx
06.2019 - 11.2021
Pharmacy Technician
Walgreens
05.2018 - 06.2019
High School - undefined
Stranahan High School
Diploma - undefined
Atlantic Technical College