Loraine Rowe
Bridgeport,CT
Summary
Motivated and compassionate healthcare professional with hands on clinical experience in urgent care, telehealth, and administrative support. Skilled in delivering patient centered service and maintaining confidentiality. Known for strong communication, adaptability, and a commitment to creating a positive experience for patients and families.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Seasonal Tax Support Specialist
Intuit TurboTax
10.2023 - 05.2025
- Provided virtual assistance using TurboTax software in a high -volume, time environment.
- Delivered exceptional customer service through live chat and phone, resolving product related inquiries with empathy and professionalism.
- Maintained accurate documentation and supported diverse users with patience and clear communication.
Customer Support Specialist
Medline Industries
02.2024 - 03.2025
- Processed medical supply orders and provided responsive support to healthcare clients.
- Ensured timely fulfillment and product accuracy while documenting interactions in accordance with HIPAA regulations.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Front Desk Support
DOCS Urgent Care
10.2021 - 08.2023
- Served as a welcoming first point of contact for patients and families.
- Checked in patients, recorded vital signs, and maintained patient records with attention to confidentiality.
- Supported smooth unit flow by handling phones, scheduling, and responding calmly to urgent situations.
Office Assistant Intern
Wavecrest Management Team Ltd
06.2017 - 08.2017
- Supported office operations by answering phones and providing requested information.
- Filed documents, prepared meeting materials, and assisted with mail distribution.
- Proofread outgoing communications for accuracy and clarity.
- Maintained an organized and customer-friendly work environment.
Education
A.S. - Respiratory Care
Norwalk Community College
Norwalk, CT01.2026
Skills
- Patient Care
- Respiratory Treatments
- Medical Terminology
- HIPAA Compliance
- Customer Support
- Technical Troubleshooting
- Telehealth
- Time Management
- Multitasking in Fast Paced Environments
- Positive Patient & Family Communication
Certification
- CPR Certified- (American Heart Association)
Timeline
Customer Support Specialist
Medline Industries
02.2024 - 03.2025
Seasonal Tax Support Specialist
Intuit TurboTax
10.2023 - 05.2025
Front Desk Support
DOCS Urgent Care
10.2021 - 08.2023
Office Assistant Intern
Wavecrest Management Team Ltd
06.2017 - 08.2017
A.S. - Respiratory Care
Norwalk Community College
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