Loralee Freeman
Plymouth,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Counselor/Advocate position in Social Service/Advocate environment. Am a team player who is caring professional and want's to help make a change in people's lives. Am a Versatile professional well-versed in healthcare practices, compliance standards and operations am an excellent problem-solver and clear communicator with a positive and upbeat personality
Overview
11
11
years of professional experience
1
1
Certification
Work History
Counselor Assistant
Miners Medical
Ashley, Pa.
03.2021 - Current
- Prepared materials for individual and group therapy sessions, anticipating unique patient needs accordingly.
- Maintained comprehensive client files according to program standards and physician requests.
- Relayed relevant patient care details to supervisory staff.
- Attended trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.
- Managed caseload of 36 patients with substance dependence and co-occurring Axis I and Axis II disorders
ER Registration Representative
Commonwealth Health Wilkes-Barre General Hospital
Wilkes-Barre, Pa.
04.2019 - 10.2021
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Frequently double-checked patient histories and current information
Teller/Lead CSR
1st Keystone Community Bank
Hanover Township, Pa.
07.2019 - 09.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Effectively communicated with customers about account changes, new Banking products or services and potential account upgrades.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered excellent customer service, resulting in consistent 95 % customer satisfaction rating.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Floorhand
Testfabric Inc.
West Pittston, Pa.
09.2012 - 03.2019
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Followed verbal and written instructions to properly move and ship products.
- Cleaned workstations and production floor to clear debris and promote team safety.
- Performed quality checks on products at end of assembly.
Education
Bachelor of Science - Criminal Justice
Ashworth College
Norcross, GA08.2020
High School Diploma -
Williamsport Area High School
Williamsport, PA06.1988
Skills
- Mental health support
- Addiction counseling
- Skilled in intake interviewing
- Biopsychosocial assessments
- Needs assessment
- Crisis Response
- First Aid/CPR
- Decision Making
- Critical Thinking
- Active Listening
Certification
- Certified EMT, Plymouth Fire Company # 1, 2010-Present
Timeline
Counselor Assistant
Miners Medical
03.2021 - Current
Teller/Lead CSR
1st Keystone Community Bank
07.2019 - 09.2020
ER Registration Representative
Commonwealth Health Wilkes-Barre General Hospital
04.2019 - 10.2021
Floorhand
Testfabric Inc.
09.2012 - 03.2019
Bachelor of Science - Criminal Justice
Ashworth College
High School Diploma -
Williamsport Area High School