Loralee Tyler
Winchester,VA
Summary
Diligent leader with a strong background in managing retail sales teams and enhancing customer satisfaction. Demonstrated success in supervising staff, optimizing store operations, and driving sales growth. Proven ability to train and motivate employees, ensuring cohesive and productive work environment.
Overview
8
8
years of professional experience
Work History
Retail Sales Manager
Armani Exchange
Leesburg, VA
06.2024 - Current
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
Sales Lead
Partner's 1st Credit Union
Winchester, VA
10.2022 - 06.2024
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Enhanced client relationships through consistent communication and personalized solutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Participated in local networking events to increase brand visibility within the community, generating interest from prospective clients as well as potential partners or investors.
- Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
Senior Manager
Jordan Springs Market
Stephenson, VA
03.2022 - 06.2024
- Provided strong leadership to enhance team productivity and morale.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing the store.
- Implemented and developed operational standards, policies and procedures.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Team Lead
Target
Winchester, VA
10.2020 - 10.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Coached team members in techniques necessary to complete job tasks.
Retail Sales Key Holder
Loft
Winchester, VA
10.2019 - 10.2020
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
- Implemented loss prevention measures that significantly reduced instances of theft within the store location.
Member Service Representative
Navy Federal Credit Union
Winchester, VA
11.2017 - 10.2019
- Helped large volume of customers calls every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Investigated and resolved complaints with prompt, courteous service to uphold professional reputation.
Verification Specialist
Lower's Risk Group
Purcellville, VA
12.2016 - 10.2017
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
- Reduced errors in documentation by thoroughly cross-checking data against established parameters.
- Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
James Wood High School
Winchester, VA06-2014
Skills
- Cash handling
- Relationship building and management
- Staff training and development
- Task delegation
- Goal setting and achievement
- Customer relations management
Timeline
Retail Sales Manager
Armani Exchange
06.2024 - Current
Sales Lead
Partner's 1st Credit Union
10.2022 - 06.2024
Senior Manager
Jordan Springs Market
03.2022 - 06.2024
Team Lead
Target
10.2020 - 10.2022
Retail Sales Key Holder
Loft
10.2019 - 10.2020
Member Service Representative
Navy Federal Credit Union
11.2017 - 10.2019
Verification Specialist
Lower's Risk Group
12.2016 - 10.2017
High School Diploma -
James Wood High School