Lord Kinard
Brooklyn,New York
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
4
4
years of professional experience
Work History
Senior Operations Manager
New York Hilton Midtown
New York, NY
07.2023 - Current
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Ensured compliance with safety regulations and company policies and procedures.
- Created reports on key performance indicators to track progress against objectives.
- Assigned tasks to staff members based on their skill sets and availability.
- Resolved conflicts between employees in a timely manner.
- Delegated work to staff, setting priorities and goals.
Operations Manager
New York Hilton Midtown
New York, NY
10.2021 - 07.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.
- Created and optimized employee schedules for shift coverage.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
Mentor Coordinator
The Fortune Society, Inc
Long Island City, NY
05.2021 - 07.2022
- Provided guidance and support to mentors and mentees in the program.
- Conducted individual and group counseling sessions for inmates to help them develop skills to manage their emotions, behaviors and relationships.
- Facilitated workshops on topics such as anger management, coping strategies, communication techniques and substance abuse prevention.
- Assessed inmates' mental health needs and provided crisis intervention services when necessary.
- Developed treatment plans based on individual goals established with each inmate.
- Provided referrals to other community resources such as housing assistance, job training or educational opportunities.
- Coordinated with outside agencies such as parole boards or social service providers regarding an inmate's release from prison.
- Tracked information for summary documentation to strengthen case outcomes.
- Provided resources to both parties as needed to ensure successful outcomes.
- Assisted newly released prisoners in re-entering society by connecting them with support groups or employment opportunities.
Front Office and Finance Assitant
New York Hilton Midtown
New York, NY
09.2019 - 03.2020
- Analyzed data to identify trends in production output, customer satisfaction levels and labor costs.
- Assisted in preparing presentations for senior management meetings, including data analysis and slides preparation.
- Participated in team meetings to discuss new ideas around finance process automation opportunities.
- Greeted guests and provided customer service support.
- Answered incoming calls and managed inquiries.
- Maintained cleanliness in the lobby area of the hotel.
- Organized paperwork related to reservations, cancellations, refunds.
- Managed office inventory by maintaining documentation of stock.
Education
Some College (No Degree) - Business Management
University of Bridgeport
Bridgeport, CTSkills
- Strategic Planning
- Business Planning
- Forecasting
- Operational Excellence
- Operations Management
- Employee Coaching
Affiliations
- I've written a book titled "Choose Joy"
Timeline
Senior Operations Manager
New York Hilton Midtown
07.2023 - Current
Operations Manager
New York Hilton Midtown
10.2021 - 07.2023
Mentor Coordinator
The Fortune Society, Inc
05.2021 - 07.2022
Front Office and Finance Assitant
New York Hilton Midtown
09.2019 - 03.2020
Some College (No Degree) - Business Management
University of Bridgeport
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