Lordeia Alexis
Richmond,VA
Summary
Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Ellwood Thompsons
Richmond, VA
12.2023 - Current
- Maintain a daily break chart.
- Monitor phone lines and promptly alert the store manager of callouts and other business messages.
- Follow security procedures regarding cash handling.
- Train new cashiers regarding store policies.
- I perform miscellaneous job-related duties, such as customer service, monitoring cashiers, and maintaining additional front-end duties as a lead steward.
- Opening and closing.
- Duties in other departments, such as running back stock and submitting order forms.
- Scanning and inputting item codes into the computer for purchased goods.
- Accepting payments from customers.
Rosa Bennett's Assistant
Little One's Childcare Service
Richmond, VA
12.2017 - 08.2023
- Drew up contracts.
- Prepared yearly tax forms.
- Put orders together.
- Picked up and delivered orders.
- Put up displays.
- Met and engaged with clients.
- Created business cards
- Put the merchandise together.
Education
Some College (No Degree) -
J Sargent Reynolds
Richmond, VAHigh School Diploma -
Henrico High School
Richmond, VA06-2020
Skills
- Phone etiquette
- Computer skills
- Communication skills
- Microsoft Office
- Google Docs
- Cash handling
- Customer Service Excellence
- Typing
- Leadership
- Organization skills
- Contract negotiation
- Time management
- Status updates
- Supervising experience
- Leadership
- Interdepartmental communication
- Multi-line phone systems
- Multi-line phone systems
- Communication skills
- Cash register
- Sales
Certification
- Driver's License and vehicle
References
References available upon request.
Timeline
Customer Service Lead
Ellwood Thompsons
12.2023 - Current
Rosa Bennett's Assistant
Little One's Childcare Service
12.2017 - 08.2023
- Driver's License and vehicle
Some College (No Degree) -
J Sargent Reynolds
High School Diploma -
Henrico High School
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