Kathleen Trezbiatowski
Customer Service
Wisconsin Rapids,WI
Summary
Communication, organizational and multitasking skills . Motivated team player with good customer service skills. Proven ability to remain calm and professional in high stress situations while being able to quickly to effectively resolve customer complaints. Committed to providing the highest quality service and creating a positive customer experience.
Overview
19
19
years of professional experience
Work History
Customer Service Lead
Crockett Septic
05.2013 - 02.2023
- Answering high volume of phone calls
- Helping answer septic system questions and or problems
- Setting up emergency calls
- Taking payments
- Scheduling multiple appointments for septic service
- Organizing large event to determine their septic needs
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
Customer Service
WOW Logistics
08.2004 - 06.2013
- Scheduled appointments and maintained calendars for incoming and outgoing products
- Communicated additions, cancellations, and special requests for appointment schedules to warehouse supervisors
- Communicated with customers in regards to orders being set up for delivery and pick up
- Maintain the accuracy of products held in warehouse for individual customers
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High school diploma -
Lincoln High School
Wisconsin Rapids, WI1994
Skills
- Sales
- Customer service
- Communication skills
- Phone etiquette
- Data entry
- Microsoft Office
Timeline
Customer Service Lead
Crockett Septic
05.2013 - 02.2023
Customer Service
WOW Logistics
08.2004 - 06.2013
High school diploma -
Lincoln High School
Similar Profiles
Irmaelena EspinozaIrmaelena Espinoza
Substitute Teacher at Crockett County Consolidated CsdSubstitute Teacher at Crockett County Consolidated Csd
Vicky SmithVicky Smith
Special Education Paraprofessional at Crockett County SchoolsSpecial Education Paraprofessional at Crockett County Schools
Abra LoranAbra Loran
Director of Finance and Administration at Boone and Crockett ClubDirector of Finance and Administration at Boone and Crockett Club
Brooklynn NovakBrooklynn Novak
Certified Food Service Trainer at Kwik Trip, Inc.Certified Food Service Trainer at Kwik Trip, Inc.
Sydney MeyerSydney Meyer
Mini Golf & Ice Cream Attendant at White Sands Mini GolfMini Golf & Ice Cream Attendant at White Sands Mini Golf