Lordus Green
Cumming,GA
Summary
Dynamic and dedicated Restaurant Hostess at Sicilys, adept at enhancing guest relations and optimizing seating arrangements. Skilled in POS system operation and delivering exceptional customer service, I effectively resolved complaints, fostering repeat business and ensuring memorable dining experiences. Trained new staff, contributing to a cohesive team environment.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Sicilys
01.2017 - 01.2020
- Greeted and seated guests, ensuring a warm and welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for maximum efficiency.
- Collaborated with servers and management to enhance guest experiences.
- Trained new hostesses on operational procedures and customer service standards.
- Delivered exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Collaborated with kitchen staff to communicate orders accurately and expedite food delivery.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Master of Science - Clinical Mental Health Counseling
University of North Georgia
Dahlonega, GASkills
- Guest relations
- Reservation management
- Customer service
- Seating optimization
- POS system operation
- Time management
- Multi-tasking ability
Timeline
Restaurant Hostess
Sicilys
01.2017 - 01.2020
Master of Science - Clinical Mental Health Counseling
University of North Georgia