Lorea Garner
Memphis,TN
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As pharmaceutical sales professional, well-versed in promoting medical products to healthcare providers and fostering long-term business relationships. Skilled in delivering persuasive product presentations and adapting to dynamic market needs. Known for collaborative teamwork and results-driven approach to achieving sales goals.
Experienced medical sales professional with strong background in pharmaceutical products and healthcare solutions. Skilled in building relationships with healthcare providers, presenting product information, and driving sales growth. Known for effective team collaboration and adaptability to changing market demands. Highly valued for strong communication skills, strategic planning, and unwavering commitment to achieving results.
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved Number% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant / Data Entry
Baptist Medical Center
Southaven, MS
01.2023 - 03.2025
- Managed scheduling and coordination of appointments for medical staff and patients.
- Developed and maintained efficient filing systems to ensure quick access to patient records.
- Streamlined office procedures, enhancing workflow and reducing administrative delays.
- Assisted in preparation of reports and presentations for departmental meetings.
- Trained new administrative staff on office protocols and software applications.
- Implemented inventory management processes for office supplies, optimizing resource allocation.
- Utilized electronic health record systems to input and update patient information accurately.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Healthcare Customer Service Representative
Teleperformance USA
Remote
01.2024 - 03.2025
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Medical Call Center Representative
Healthcare Staffing Inc.
Remote
01.2022 - 01.2024
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
Retail Sales
CVS Aetna
DeMotte, IN
05.2018 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Pharmacy Technician
Contactus
Memphis, TN
01.2015 - 05.2018
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate of Science -
Southwest Tennessee Community College
Memphis, TNSkills
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Call center experience
- EHR management
- Medical terminology
- Customer service
- Data entry
- Critical thinking
- Active listening
- Computer proficiency
- Healthcare software
- Microsoft office 365
- Multitasking
- Time management
- Flexible and adaptable
- Data accuracy
- Basic technical troubleshooting
- Multitasking Abilities
- Excellent communication
- Dependable and responsible
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
Certification
- CAP - Certified Administrative Professional
Timeline
Healthcare Customer Service Representative
Teleperformance USA
01.2024 - 03.2025
Administrative Assistant / Data Entry
Baptist Medical Center
01.2023 - 03.2025
Medical Call Center Representative
Healthcare Staffing Inc.
01.2022 - 01.2024
Retail Sales
CVS Aetna
05.2018 - 01.2022
Pharmacy Technician
Contactus
01.2015 - 05.2018
Associate of Science -
Southwest Tennessee Community College