Lorea Garner
Everise
Memphis,TN
Summary
Dynamic customer service professional with a proven track record at Everise, excelling in conflict resolution and relationship building. Adept at enhancing customer satisfaction through active listening and effective problem resolution, resulting in increased loyalty. Proficient in CRM systems and committed to delivering exceptional service in fast-paced environments.
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Work History
Customer Service Representative
1 Year 6 Months- Provided exceptional customer support through multiple channels, ensuring prompt resolution of inquiries.
- Assisted in managing customer accounts, maintaining accurate records and information updates.
- Adapted quickly to new systems and processes, enhancing service delivery efficiency.
- Collaborated with team members to streamline communication and improve overall customer experience.
- Trained new staff on best practices in customer interaction and system navigation.
- Monitored performance metrics to identify areas for improvement in service operations.
- Led initiatives to enhance customer satisfaction, driving positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Tech and Customer Support
5 Years 3 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Operation Customer Expert 1
6 Years 10 Months- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Healthcare Customer Service Representative
8 Years 10 Months- Provided customer support by addressing inquiries and resolving issues efficiently.
- Assisted patients with prescription refills and medication information to enhance service quality.
- Processed transactions accurately using point-of-sale systems to ensure seamless checkout experiences.
- Collaborated with healthcare professionals to coordinate patient care and improve service delivery.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Education
Bachelor of Science - Human Management
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Microsoft outlook
Scheduling
Follow-up skills
Call management
Product knowledge
Paperwork processing
Appointment scheduling
Order processing
Team development
Documentation
Microsoft Office Suite
Customer relationship management (CRM)
Technical support
Quality control
Clerical support
Live chat support
Filing
Customer education
Dispute resolution
Product sales
Multi-line phone talent
Coordination
Sales expertise
Reading comprehension
Spreadsheets
Service upselling
Escalation management
Timeline
Customer Service Representative
Everise
12.2024 - 2025Read More
Tech and Customer Support
T Mobile Arena
03.2021 - 2023Read More
Operation Customer Expert 1
Comcast
08.2019 - 2020Read More
Healthcare Customer Service Representative
CVS Pharmacy
08.2017 - 2018Read More
Strayer
Bachelor of Science from Human Management
Read More