Loreal Harris
Euclid
Summary
Dynamic sales professional with a proven track record at Archwellhealth, excelling in customer relationship building and sales expertise. Achieved top performer status by increasing revenue through strategic upselling and cross-selling. Skilled in CRM systems and complex problem-solving, fostering trust-based relationships that drive repeat business and enhance customer satisfaction.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Dynamic Job Title with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
Work History
Sales Representative
Archwellhealth
22465 Shore Center
01.2018 - Current
- Maintained accurate records of customer interactions using CRM systems for follow-up actions.
- Analyzed market trends to identify new opportunities for business growth and expansion.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Streamlined sales process, reducing time from lead to close.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Provided feedback from customers to product development team, influencing future product enhancements.
Customer Service Sales Agent Team Leader
Provider Ride
4299 Cranwoood Pky
01.2015 - 01.2018
- Led team of customer service sales agents to achieve high satisfaction ratings.
- Trained new hires on company policies and sales techniques to enhance performance.
- Developed and implemented strategies to optimize call handling processes.
- Analyzed customer feedback to identify areas for service improvement.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Identified opportunities and found solutions for continuous improvement.
- Organized and balanced multiple priorities within fast-paced environment.
- Led, built and developed team for modeling service excellence.
- Enhanced team performance by providing ongoing training, coaching, and feedback to sales agents.
- Recognized and celebrated individual accomplishments within the team to boost morale and maintain a positive work environment.
- Developed and enforced policies and procedures for compliance with company policies.
- Strong, engaging interpersonal and persuasion skills needed to close sales.
- Ability to communicate well to both prospects and customers.
- promotes and sells a company's products or services, acting as the key link between the business and its customers. Their core responsibilities include generating leads, conducting sales presentations, negotiating contracts, meeting sales targets, and maintaining long-term customer relationships. They frequently analyze market potential and use CRM tools to track activity.
Education
High School Diploma - Business Administration
Epics Educators INC
400 Barton Blvd #204 Rockledge, Florida 3295501.2023
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Sales presentations
- Sales closing
- Complex Problem-solving
- Sales development
- Objection handling
- Upselling and cross selling
- Account management
- Strategy development
- Cold calling
- Lead prospecting
- Business development
- Staff training
- Performance tracking
- Contract negotiations
- CRM proficiency
- Territory growth
- Systems and software expertise
- Lead generation
- Expense reporting
- Account servicing
- Regulatory compliance
- Network development
- Product merchandising
Timeline
Sales Representative
Archwellhealth
01.2018 - Current
Customer Service Sales Agent Team Leader
Provider Ride
01.2015 - 01.2018
High School Diploma - Business Administration
Epics Educators INC