Loreal K. Drayton
Worcester,MA
Summary
Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports, and ensuring patient satisfaction. Detail and patient-oriented while serving as a positive role model.
Overview
10
10
years of professional experience
Work History
Psychiatric Clinical Coordinator
Family Health Center of Worcester
03.2024 - Current
- Serves as a resource for the entire psychiatric services team, particularly in regards to any specialized patient populations served by their provider.
- Attends regular team meeting with psychiatric providers to discuss high-risk cases and develop strategies for delivering patient-centered and trauma-informed care.
- Serves as primary point of contact and care for patients between visits via direct telephone line provided to all patients.
- Ensures all scheduling needs are met for their assigned provider(s).
- Completes and documents clinical tasks at the request of the provider, including completing and tracking prior authorizations, sharing lab results, and making medication-related calls to patients or relevant third parties.
- Tracks follow up and health maintenance needs for all patients on the assigned providers' panels to ensure proper care for at-risk populations.
- Completes medication reconciliations.
- Manages a database of patients requiring psychiatric consultation to ensure follow-up.
Medical Assistant
Family Health Center
04.2023 - 03.2024
- Commitment to providing health care to families in a medically underserved community
- Awareness of resources available within the health center to accommodate the needs of patients
- These tasks include but are not limited to, vital signs, triage, pre-visit planning, room cleaning and stocking, phone calls, record reviews, referrals and EMR
Care coordinator
Spectrum Health Systems
12.2021 - 02.2022
- Conducted outreach and engagement activities
- Completed comprehensive assessment
- Developed a person-centered treatment plan
Direct care professional
Thrive Support & Advocacy
01.2020 - 12.2021
- Person centered approach
- Assist individuals with housekeeping duties
- Assist individuals with personal care routines
Dietary Aide
TaraVista Behavioral Health
01.2020 - 12.2020
- Help prepare meals and snacks for residents
- Serve residents
- Wash dishes, take trash out
Waitress
Denny's
01.2019 - 12.2020
- Cashier
- Take orders, bring meals to customers
- Ring customers up, make change
Dietary Aide
Worcester Health Center
01.2016 - 12.2019
- Help prepare meals for residents
- Wash dishes, sweep, mop, take the trash out
Crew Member
McDonald's
01.2018 - 12.2018
- Take orders in drive thru and front counter
- Cashier, make change
- Clean machinery, sweep, mop, take trash out
Waitress
Blanchard's 101 Diner
01.2015 - 12.2017
- Cashier
- Take orders, bring meals to customers
- Ring customers up, make change
Education
Certificate - Medical Assistant
Porter And Chester Institute
Worcester03-2023
Bachelor of Science - Human Services
Fitchburg State University
Fitchburg05-2021
High School Diploma - Hospitality Management
Worcester Technical High School
Worcester05-2017
Skills
- Clinical Documentation
- Staff Scheduling
- Patient confidentiality
- Patient outreach
- HIPAA Compliance
- Patient Health Education
- Healthcare Systems Knowledge
- Direct Patient Care
- CPR
- Vital Sign Monitoring
- Immunization Administration
Internships
Luk, Inc. (01/2020 to 12/2020)
- Undergrad internship
- Street outreach
- Paperwork/documentation
- Client Screening
Worcester Courthouse (06/2016 to 08/2016)
- Internship
- Paperwork, overlooked arraignments
Becker College (06/2015 to 08/2015)
- Internship
- Paperwork, database entry, Microsoft excel
TE Connectivity (06/2014 to 08/2014)
- Internship
- Paperwork, database entry, Microsoft excel, assist setup and administrative support for training
Timeline
Psychiatric Clinical Coordinator
Family Health Center of Worcester
03.2024 - Current
Medical Assistant
Family Health Center
04.2023 - 03.2024
Care coordinator
Spectrum Health Systems
12.2021 - 02.2022
Direct care professional
Thrive Support & Advocacy
01.2020 - 12.2021
Dietary Aide
TaraVista Behavioral Health
01.2020 - 12.2020
Waitress
Denny's
01.2019 - 12.2020
Crew Member
McDonald's
01.2018 - 12.2018
Dietary Aide
Worcester Health Center
01.2016 - 12.2019
Waitress
Blanchard's 101 Diner
01.2015 - 12.2017
Certificate - Medical Assistant
Porter And Chester Institute
Bachelor of Science - Human Services
Fitchburg State University
High School Diploma - Hospitality Management
Worcester Technical High School
Similar Profiles
Jesuan N Perez RodriguezJesuan N Perez Rodriguez
Patient Service Representative at Family Health Center of WorcesterPatient Service Representative at Family Health Center of Worcester
TWESA RUBYTWESA RUBY
POPULATION HEALTH GRANT MANAGER, SHRP at FAMILY HEALTH CENTER OF WORCESTERPOPULATION HEALTH GRANT MANAGER, SHRP at FAMILY HEALTH CENTER OF WORCESTER
Heidi L. BedardHeidi L. Bedard
Infection Control Nurse Manager at Edward M Kennedy Community Health CenterInfection Control Nurse Manager at Edward M Kennedy Community Health Center