LOREAL C. GREGGS
Galt,CA
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Teacher
KinderCare Learning Centers
02.2024 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Customer Service Executive
Loreal chanell LLC
10.2014 - Current
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Explained benefits and advantages of different product and service offerings to customers.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.
- Handled customer billing errors by researching issues in system and asking detailed questions.
- Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Medical Assistant
Financial District Medical
09.2005 - 10.2010
- Vital signs, weight, throat culture, patient charting, injections, billing.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Documented notes during patient visits.
Education
Associate of Arts - Psychology and Behavioral Science
Sacramento City College
Sacramento, CA05.2024
Skills
- Medical Terminology
- Case Management
- Insurance Claims
- Vital Sign Monitors
- Patient Assessments
- EKG Setup and Monitoring
- Critical Thinking
- Lesson Planning
- CPR
- Specimens Collection and Processing
- Direct Patient Care
- Patient Scheduling
- Medical Billing
- Classroom Management
- Behavior Management
- Parent-Teacher Communication
- Positive Role Model and Mentor
- Classroom Instruction
- Innovative lesson planning
- Curriculum Development
- Special Needs Students
Certification
- CPR/AED Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Mental Health First Aid Certification - National Council for Behavioral Health.
Timeline
Teacher
KinderCare Learning Centers
02.2024 - Current
Customer Service Executive
Loreal chanell LLC
10.2014 - Current
Medical Assistant
Financial District Medical
09.2005 - 10.2010
Associate of Arts - Psychology and Behavioral Science
Sacramento City College
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