Lorelai Ross
Customer Relations
Kerhonkson,NY
Summary
Dedicated with excellent experience in customer relations. Maintains professional appearance and demeanor. Friendly and organized, with talent for creating welcoming atmosphere and efficiently managing front desk operations. Understanding of protocols and administrative tasks, combined with proficiency in computer software and communication skills. Committed positive environment and ensuring smooth daily operations. Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Looking for an entry level position in which I can learn and grow.
Overview
8
8
years of professional experience
Work History
School Receptionist (volunteer)
John S. Burke Catholic
09.2023 - Current
- Strengthened relationships among faculty, staff, parents, and students by fostering open lines of communication and a friendly, approachable demeanor at the reception desk.
- Served as a liaison between school administration and the community by addressing concerns promptly and professionally.
- Assisted in maintaining accurate student records by updating the database system regularly.
- Streamlined administrative tasks for increased office productivity, including filing and document management.
- Contributed to a welcoming environment with professional demeanor and excellent customer service skills.
- Managed daily attendance records to ensure accuracy in reporting absences or tardiness of students.
Crew Trainer
McDonald's
Ellenville, NY
06.2017 - 03.2025
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Set positive example for team members by providing high-quality, efficient service.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Boosted customer satisfaction ratings by implementing effective communication techniques within crew.
Education
Certificate Program - Office Technologies
SUNY Broome Community College
Binghamton, NY 05.2001 -
High School Diploma -
John S Burke Catholic
Goshen, New York 05.2001 -
Skills
Empathy and patience
File management
Scheduling appointments
Telephone skills
Customer/Client relations
Office administration
Office management
Data entry
Greeting and seating clients
Verbal and written communication
Problem-solving
Active listening
Call management
Timeline
School Receptionist (volunteer)
John S. Burke Catholic
09.2023 - Current
Crew Trainer
McDonald's
06.2017 - 03.2025
Certificate Program - Office Technologies
SUNY Broome Community College
05.2001 -
High School Diploma -
John S Burke Catholic
05.2001 -
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