Lorelei Brown
Oklahoma City,OK
Summary
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.
Overview
3
3
years of professional experience
Work History
Hostess/Busser
S&B Burgers Joint
01.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Assisted in coordinating service flow during peak hours to enhance guest experience.
- Communicated effectively with kitchen and waitstaff to relay guest preferences.
- Maintained cleanliness and organization of front-of-house areas for safety compliance.
- Supported team members during busy shifts by providing additional assistance as needed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
- Took initial drink orders and relayed information to wait or bar staff.
- Assisted servers by delivering food and beverages promptly to enhance guest satisfaction.
- Managed dishware organization, ensuring timely availability of clean items for service staff.
Cashier/Popcorn Maker
Kernal's and Kandies
07.2022 - 12.2024
- Processed transactions accurately using point-of-sale system, ensuring efficient customer service experience.
- Assisted customers with inquiries, providing product information and resolving issues effectively.
- Implemented promotional campaigns at checkout to boost sales and improve customer engagement.
- Monitored inventory levels, restocking shelves as needed to ensure product availability for customers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Preparation of popcorn, fudge and other food items
- Opening and closing store.
Timeline
Hostess/Busser
S&B Burgers Joint
01.2025 - Current
Cashier/Popcorn Maker
Kernal's and Kandies
07.2022 - 12.2024