Patsy Espinoza
Orlando,FL
Summary
Motivated student at Valencia College pursuing a degree in Criminal Justice, equipped with over 4 years of customer service expertise. Skilled in fostering teamwork and enhancing guest experiences in fast-paced dining environments. Recognized for exceptional organizational skills that facilitate effective collaboration and operational success. Committed to maintaining a positive and professional approach in all customer interactions.
Overview
4
4
years of professional experience
Work History
Hostess/Busser
Texas de Brazil
Orlando, Florida
09.2023 - Current
- Utilized effective communication skills to coordinate seating arrangements and minimize wait times
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted management in coordinating special events and large parties.
- Ensured that each table was properly set before seating guests.
Sever
Hash House a Go Go
Orlando, Florida
06.2025 - 11.2025
- Delivered exceptional customer service, enhancing guest experiences in a fast-paced dining environment.
- Coordinated food and beverage orders during peak hours, ensuring timely service and customer satisfaction.
- Ensured cleanliness and organization of dining areas, contributing to a welcoming atmosphere throughout shifts.
Server
The Juicy Crab
Orlando, Florida
05.2023 - 11.2023
- Used Communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Demonstrated strong organizational and multitasking skills in fast-paced environment
- Provided exceptional customer service to enhance dining experiences.
- Accurately took food and beverage orders from customers.
- Assisted in maintaining cleanliness and organization of dining area.
Hostess/Busser
Hash House a Go Go
Orlando, Florida
10.2021 - 04.2023
- Managed reservations and waitlists efficiently during peak hours.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Handled guest inquiries and addressed concerns promptly and courteously.
- Provided quick and efficient clearing of tables between courses.
Education
Associate of Arts - Criminal Justice
Valencia College
Orlando, FL11.2027
Skills
- High-volume dining
- Customer service
- Organizational skills
- Time management
- Team collaboration
- Positive and professional
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sever
Hash House a Go Go
06.2025 - 11.2025
Hostess/Busser
Texas de Brazil
09.2023 - Current
Server
The Juicy Crab
05.2023 - 11.2023
Hostess/Busser
Hash House a Go Go
10.2021 - 04.2023
Associate of Arts - Criminal Justice
Valencia College