Maeve Haight
West Roxbury,MA
Overview
5
5
years of professional experience
Work History
Hostess/Busser
Porter Cafe
Boston, MA
03.2022 - Current
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Accurately recorded customer information into reservation system.
- Provided excellent customer service by anticipating customer needs.
- Directed patrons to lounges and waiting areas.
- Ensured compliance with health and safety regulations within the restaurant.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests upon arrival and provided them with menus.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Provided menus to customers and answered questions regarding menu items.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted staff by serving food and beverages or bussing tables.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Resolved any customer complaints or issues quickly and professionally.
Lifeguard
Dedham Health and Athletic Complex
Dedham, MA
06.2021 - 08.2021
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Performed regular cleaning and maintenance of pool equipment.
- Observed sections of assigned water zone of responsibility.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Watched over swimmers to respond quickly to distress situations.
- Enforced all safety regulations and posted rules for patrons.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
Camp Counselor
Roslindale Community Center
Boston, Massachusetts
06.2019 - 08.2019
- Monitored activities matched to individual and group abilities to keep campers safe.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Coordinated and led group activities for campers and counselors.
- Helped participants enjoy activities while ensuring adherence to protocol.
Education
High School Diploma -
Boston Latin School
Boston, MA06-2022
Some College (No Degree) - Psychology
University of Massachusetts Amherst
Amherst, MASkills
- Server Support
- Complaint Handling
- Guest Engagement
- Customer Service
- Food Running
- High-Volume Dining
- Detail Oriented
- Effective Multitasking
- Greeting Guests
- Teamwork
- Safety
- Good With Children
References
References available upon request.
Timeline
Hostess/Busser
Porter Cafe
03.2022 - Current
Lifeguard
Dedham Health and Athletic Complex
06.2021 - 08.2021
Camp Counselor
Roslindale Community Center
06.2019 - 08.2019
High School Diploma -
Boston Latin School
Some College (No Degree) - Psychology
University of Massachusetts Amherst