Lorelei Burns

Adept at enhancing insurance verification processes, I significantly improved accuracy and patient satisfaction during my tenure at Alorica. My expertise in healthcare industry knowledge and exceptional customer service skills led to streamlined workflows and faster approval times, without compromising on HIPAA compliance or benefit coverage understanding. Diligent with background in prior authorization processes. Successfully managed approval workflows and maintained compliance with insurance guidelines. Demonstrated proficiency in problem-solving and communication skills.