Lorelei Conticello
Tallahassee,FL
Summary
Motivated worker with knowledge in fast paced working environment. Experience with customer interactions and deescalation training. Dedicated to making every interaction meaningful and personalized. Enjoys stocking, and has experience opening and closing stores. Team player and works well with others. Always keeping a positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
08.2021 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Managed cash drawer, ensuring proper handling and balancing at the end of each shift.
- Handled high-volume sales periods with professionalism, efficiently managing large quantities of transactions.
- Processed returns and exchanges, adhering to store policies while maintaining customer satisfaction.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Lawton Chiles High School
Tallahassee, FL05.2023
Skills
- Opening and Closing Duties
- Menu Memorization
- Excellent customer service
- Product Displays
- Multitasking
- Cash Register Operations
- Active Listening
- Excellent customer service
- Hard-working mindset
Certification
Adobe Photoshop
Adobe Illustrator
Personal
Hello! I have experience handing big dogs and other animals, I have had 3 German Shepherds and my mom used to be a Dog Trainer so I've learned a thing or two in behavior. I used to do Pet sitting for a while dealing with 5+ animals at a time!
Timeline
Barista
Starbucks
08.2021 - Current
High School Diploma -
Lawton Chiles High School
Adobe Photoshop
Adobe Illustrator
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