Summary
Overview
Work History
Education
Skills
VOLUNTEER
Timeline
Generic

Megan Shupe

Webster,TX

Summary

Reliable Shift Leader with a drive for business and a heart for for service . Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers and partners.

Dedicated employee for the prior 5 years in various retail industry, providing excellent customer service. Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
05.2019 - Current
    • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
    • Delivered superior training and leadership to drive sales growth of 10% overly and drop four seconds in all day part OTW.
    • Resolved customer and issues and by crating thoughtful solutions to maintain customer satisfaction.
    • Volunteer shift supervisor for a pilot program in response to the covid 19 pandemic, providing much needed support to other Starbucks locations.
    • Resolved conflicts between employees to maintain positive and productive work environments.
    • Completed cash and credit card transactions accurately using POS software.
    • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Server

Main Event
05.2018 - 05.2019
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained flexible work schedule to meet event needs.
  • Managed multiple tables simultaneously, prioritizing tasks to enhance dining experience.

Education

High School Diploma -

Clear Springs High School
League City, TX
06.2013

Skills

  • Problem solving under pressure
  • Inspirational leader
  • De-escalation in tough situations
  • Prioritizing and organizing tasks based on importance and needs
  • Cash handling
  • Time management
  • Excellent memory
  • Clear communication
  • Physical stamina
  • Staff management

VOLUNTEER

Houston Pride Network- 2019-Present

- Aided in setting up Starbucks participation in Pride

-In contact with leader to insure they had necessary supplies

Uplift Squad- 2020-Present

- Incapacity as a shift supervisor and all the duties that go along with that position.

Timeline

Shift Supervisor

Starbucks
05.2019 - Current

Server

Main Event
05.2018 - 05.2019

High School Diploma -

Clear Springs High School

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