Lorelei Gunnoe
Marti Inc., DBA Gardner Fence Systems
Port St. Lucie,FL
39
years of professional experience
Proven leader with a track record of enhancing team performance and customer satisfaction at Marti Inc., DBA Gardner Fence Systems. Skilled in operations management and problem resolution, adept at maintaining vendor relationships and executing cost-saving strategies. Demonstrates exceptional leadership and administrative abilities, driving significant improvements in efficiency and service quality.
Work History
General Manager
20 Years 9 Months- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets. Collected Payments and Ran Credit Cards
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and outside vendors, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service/Team Leader
18 Years 1 Month- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Led by example through consistently maintaining excellent performance standards.
- Evaluated customer service staff performance and provided constructive feedback.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with management to develop strategies aimed at improving overall team performance.
Education
High School Diploma
Skills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Efficient multi-tasker
Administrative Skills
Vendor relationships
Purchasing
Account Management
Timeline
General Manager
Marti Inc., DBA Gardner Fence Systems
11.2005 - CurrentRead More
Customer Service/Team Leader
Associated Materials
09.1987 - 10.2005Read More
Windham High School
High School Diploma
Read More