Lorelei Hess
Kalamazoo
Summary
Marketing student with customer-facing and sales-support experience. Skilled in listening-first communication, identifying ethical sales opportunities, and performing confidently in fast-paced environments. Experienced in client communications, appointment preparation, and relationship-driven conversations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Branch Office Administrator & Branding/Marketing Team Member
Edward Jones
Allegan, MI
01.2025 - Current
- Support client communications through professional, trust-based interactions
- Prepare for client appointments by reviewing account information to identify value opportunities aligned with clients’ best interests
- Assist with branding, product marketing, merchandising, and social media proposals
- Help organize a holiday giving drive to strengthen client relationships and community engagement
Server & Social Media Assistant
Kalamazoo Beer Exchange
Kalamazoo, MI
06.2024 - 12.2024
- Perform confidently in fast-paced environments requiring quick prioritization and clear communication
- Adapt to diverse customer needs to keep interactions productive and positive
- Deliver exceptional service that leads into returning customers
Education
BBA - Marketing
Western Michigan University
12-2026
Associate Degree - Business Administration & Management
Kalamazoo Valley Community College
01.2023
Skills
- Microsoft Office
- Google Analytics
- Salesforce (CRM)
- Canva
- Relationship Building
- Communication
- Adaptability
- Time Management
Certification
Google Analytics Certified
Timeline
Branch Office Administrator & Branding/Marketing Team Member
Edward Jones
01.2025 - Current
Server & Social Media Assistant
Kalamazoo Beer Exchange
06.2024 - 12.2024
BBA - Marketing
Western Michigan University
Associate Degree - Business Administration & Management
Kalamazoo Valley Community College