Lorelei Mayer
Independence,Missouri
Summary
Hello, my name is Lorelei Mayer. I am a hard working people person. Which, leads me to have impeccable skills in communication, active listening, problem solving and great relationship building with my peers and customers/clients.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
David's Bridal
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Associate
Back Yard Burgers
08.2023 - 05.2024
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Sale Representative
Tip Top Tux
06.2023 - 08.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Lead Stylist
David's Bridal
04.2021 - 05.2023
- Conducted thorough consultations with clients, ensuring their desired results were achieved every time.
- Sanitized all equipment and styling tools.
- Evaluated client satisfaction through the implementation of feedback surveys, making improvements to services based on constructive criticism
Education
Associate of Arts - General Studies
Blue River Community College
Independence, MO05.2024
High School Diploma -
Blue Springs High School
Blue Springs, MO05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call receptionist experience
- Payment Processing
hobbies
On my free time, My hobbies consist of traveling, playing with my dogs, and learning new instruments.
Timeline
Customer Service Representative
David's Bridal
09.2023 - Current
Associate
Back Yard Burgers
08.2023 - 05.2024
Sale Representative
Tip Top Tux
06.2023 - 08.2023
Lead Stylist
David's Bridal
04.2021 - 05.2023
Associate of Arts - General Studies
Blue River Community College
High School Diploma -
Blue Springs High School