Loreli Perez
La Feria,TX
Summary
I offer a range of valuable skills, including proficiency in basic computer operations and a strong ability to connect with customers. I take pride in creating a welcoming and supportive environment where individuals feel comfortable engaging with me and asking for assistance. I excel under pressure—a skill I attribute to growing up in a large family, which helped me develop patience and adaptability.
While I thrive in sales, my strengths go beyond that. I am highly effective in managing my time, and I work well both independently and collaboratively within a team setting.
Overview
5
5
years of professional experience
Work History
Licensed Customer Experienced Specialist
Teleperformance USA
Salt Lake City, Utah
10.2024 - Current
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
- Conducted periodic reviews of clients' insurance needs, suggesting updates or upgrades to policies where necessary.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Assessed customer needs and provided appropriate insurance solutions.
Sales Vendor
Tarte Cosmetics
Tx
10.2021 - 09.2024
- Provided customer service to existing and potential customers, including answering questions and providing product information.
- Developed relationships with clients through regular follow-up calls and emails to ensure satisfaction.
- Conducted market research to identify new sales opportunities.
- Prepared reports on sales activities and progress against targets.
- Attended trade shows and industry events to promote products or services.
- Assisted in the development of marketing materials such as brochures and flyers.
- Managed inventory levels of products to meet customer demands.
- Resolved customer complaints promptly and efficiently.
- Participated in weekly team meetings with colleagues from various departments to discuss goals, challenges, successes.
- Reviewed financial statements regularly to measure profitability of current sales initiatives.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Restaurant Hostess
Wings And Rings
Harlingen, Tx
10.2020 - 10.2022
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Communicated with kitchen staff regarding customer feedback or complaints.
Sales Representative
Qualfon
Harlingen, Tx
02.2021 - 09.2022
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided technical support for customers using the company's products or services.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Education
High School Diploma -
La Feria High School
La Feria, TX06.2021
Some College (No Degree) - Forensic Psychology
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Sales analytics
- Sales Presentations
- Computer Skills
- Customer Service
- Friendly, Positive Attitude
- Time Management
- Calm Under Pressure
- Networking
Timeline
Licensed Customer Experienced Specialist
Teleperformance USA
10.2024 - Current
Sales Vendor
Tarte Cosmetics
10.2021 - 09.2024
Sales Representative
Qualfon
02.2021 - 09.2022
Restaurant Hostess
Wings And Rings
10.2020 - 10.2022
High School Diploma -
La Feria High School
Some College (No Degree) - Forensic Psychology
The University of Texas Rio Grande Valley