Lorelie Kurosawa
Las Vegas,NV
Summary
Results-oriented professional with over 10 years in customer service, technical support, and automotive logistics. Expert in managing high-volume operations, driving efficiency, and enhancing customer satisfaction. Skilled in technical troubleshooting and fleet operations, with a proven capacity to thrive in high-demand service environments.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Service Coordinator
Keyes Auto
Las Vegas, Nevada
07.2025 - Current
- Coordinated repair appointments and communicated vehicle status updates to enhance customer awareness.
- Managed incoming service calls, addressing customer inquiries to improve the service experience.
- Handled incoming calls and inquiries from customers regarding services offered.
- Responded to customer questions regarding maintenance timing and service requirements to ensure informed decisions.
- Scheduled service appointments using CRM and calendar systems.
- Resolved scheduling conflicts and updated service calendars.
- Provided customer service to ensure client satisfaction.
Valet
Findlay Toyota
Henderson, NV
12.2024 - 04.2025
- Facilitated parking for a large volume of weekly visitors, and optimized space utilization.
- Executed high-volume vehicle transactions while ensuring adherence to security protocols.
- Performed regular safety evaluations, achieving a 40% drop in vehicle-related incidents.
Parts Runner
Findlay Toyota
Henderson, NV
08.2022 - 04.2025
- Delivered essential components for shop mechanics, cutting repair wait times by 35%.
- Stocked over $500K in automotive parts, ensuring seamless operations for mechanics.
- Executed daily lifting tasks safely in compliance with OSHA safety standards.
Service BDC Representative
Findlay Toyota
Henderson, NV
04.2021 - 04.2025
- Enhanced sales performance, leading to an additional $100K+ in monthly revenue via targeted upselling and service suggestions.
- Managed 200+ customer service calls weekly, achieving resolution rate above 90%.
- Processed 1,500+ monthly appointments, improving dealership workflow.
Technical Support Agent
Asurion
Las Vegas, NV
09.2019 - 04.2025
- Achieved 85% first-call resolution rate, significantly lowering service backlog by 30%.
- Troubleshot technical issues for 75+ customers daily, achieving a 95% resolution rate.
- Documented and reported recurring issues, contributing to software patch development.
Technical Support Agent
Sykes Enterprises
Las Vegas, NV
02.2017 - 04.2025
- Identified and addressed technical problems with high accuracy, enhancing customer satisfaction.
- Created live chat strategy that improved service efficiency by 25%.
- Managed over 100 customer inquiries daily, ensuring timely resolution of service requests.
Customer Service Representative
Telus
Las Vegas, NV
01.2015 - 04.2025
- Handled over 300 interactions weekly, maintaining a satisfaction rating above 90%.
- Resolved customer inquiries using TELUS contact center systems, ensuring timely and accurate responses.
- Assisted customers with billing, account, and service questions, providing clear solutions to enhance customer understanding.
- Processed service changes and order requests in TELUS tools, facilitating smooth transitions for customer services.
Starbucks Barista/Cashier
Cafe Barnes and Noble
Springfield, NJ
08.2009 - 04.2025
- Delivered outstanding customer service through accurate, customized drink preparation.
- Operated espresso machines, blenders, and equipment to craft premium beverages in a dynamic environment.
- Utilized in-depth familiarity with Starbucks recipes and components to assist customers effectively.
- Coordinated workflow among team members during high-demand periods to enhance service efficiency.
- Executed monetary transactions accurately while following procedural standards.
- Maintained clean and orderly work area to ensure compliance with health and safety regulations.
- Executed food handling practices in accordance with company guidelines on sanitation and quality.
Arcade Attendant
Sahara Hotel and Casino
Las Vegas, NV
02.2009 - 04.2025
- Welcomed guests with warm greetings at Sahara Hotel and Casino arcade with friendly service
- Assisted guests with game instructions, token use, and prize redemption
- Monitored arcade floor for safe, clean, and organized play areas
- Managed $50K+ in gaming equipment while fostering positive customer relationships.
Arcade Attendant
Suncoast Arcade
Las Vegas, NV
02.2007 - 04.2025
- Conducted maintenance and repairs on arcade machines to improve performance and minimize downtime.
- Calibrated machines to guarantee correct ticket count during redemptions.
- Guided users in resolving gameplay issues to enhance overall customer satisfaction.
- Collaborated with management to develop strategies that improved gaming experience and customer engagement.
- Provided support to customers experiencing machine problems.
- Monitored replenishment schedules to maintain stock consistency.
Greeter
Pei Wei
Las Vegas, NV
01.2006 - 04.2025
- Provided guests with a welcoming atmosphere, and created a positive first impression.
- Maintained welcoming waiting area to enhance guest comfort.
- Managed guest reservations to enhance dining flow and seating arrangements to minimize wait times.
- Facilitated communication between staff to ensure timely seating arrangements for efficient handling of seating arrangements.
- Offered clear descriptions of menu options, featured dishes, and special deals to improve the dining experience.
- Addressed client concerns with professionalism and efficiency, going above and beyond for guests.
- Coordinated front-of-house and back-of-house interactions for seamless service delivery.
Education
GED -
Penn Foster Online
03-2018
Skills
- Service Coordination
- Appointment Scheduling
- CRM Management
- Customer Service & Communication
- Process Optimization
- Training & Leadership
- Fleet & Logistics Operations
Personal Information
Driving License: Driver's License
Certification
Driver's License
Timeline
Service Coordinator
Keyes Auto
07.2025 - Current
Valet
Findlay Toyota
12.2024 - 04.2025
Parts Runner
Findlay Toyota
08.2022 - 04.2025
Service BDC Representative
Findlay Toyota
04.2021 - 04.2025
Technical Support Agent
Asurion
09.2019 - 04.2025
Technical Support Agent
Sykes Enterprises
02.2017 - 04.2025
Customer Service Representative
Telus
01.2015 - 04.2025
Starbucks Barista/Cashier
Cafe Barnes and Noble
08.2009 - 04.2025
Arcade Attendant
Sahara Hotel and Casino
02.2009 - 04.2025
Arcade Attendant
Suncoast Arcade
02.2007 - 04.2025
Greeter
Pei Wei
01.2006 - 04.2025
GED -
Penn Foster Online