Lorelie Reyes
Henderson,NV
Summary
Highly energetic and customer-focused professional with extensive experience in customer service, food preparation, and cash handling. Demonstrated expertise in creating a warm and inviting atmosphere, crafting top-notch beverages, and efficiently managing store operations. Proven ability to thrive in fast-paced environments, multitasking while prioritizing customer satisfaction. Excited to apply skills and passion for coffee in a Barista role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Valet
Findlay Toyota
12.2024 - 02.2025
- Managed 50+ vehicle transactions per shift with secure handling
- Coordinated parking logistics for 500+ customers weekly
- Conducted routine safety inspections, reducing incidents by 40%
Parts Runner
Findlay Toyota
08.2022 - 12.2024
- Transported and stocked high-value inventory, ensuring zero downtime
- Handled and organized 100+ lbs of inventory daily, adhering to OSHA standards
Service BDC Representative
Findlay Toyota
04.2021 - 08.2022
- Scheduled and processed 1,500+ service appointments monthly
- Assisted in generating $100K+ in revenue through upselling maintenance services
Technical Support Agent
Asurion
09.2019 - 08.2020
- Managed 75+ customer interactions daily with a 95% success rate in troubleshooting
- Documented and reported recurring technical issues for process improvement
Customer Service Representative
Telus
01.2015 - 12.2017
- Managed 300+ customer interactions weekly, maintaining a 90%+ satisfaction rating
Barista/Cashier
Café Barnes & Noble
08.2009 - 08.2010
- Prepared and served customized beverages following Starbucks standards
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Operated espresso machines, blenders, and other equipment efficiently
- Assisted customers with drink selections and modifications
- Managed cash transactions accurately while upholding store policies
Education
GED -
Penn Foster
Remote03.2018
Skills
- Customer Engagement
- Beverage & Food Preparation
- Cash Handling & Transactions
- Store Safety & Cleanliness
- Fast-Paced Environment
- Team Collaboration
- Strong Communication
Certification
Driver's License
Timeline
Valet
Findlay Toyota
12.2024 - 02.2025
Parts Runner
Findlay Toyota
08.2022 - 12.2024
Service BDC Representative
Findlay Toyota
04.2021 - 08.2022
Technical Support Agent
Asurion
09.2019 - 08.2020
Customer Service Representative
Telus
01.2015 - 12.2017
Barista/Cashier
Café Barnes & Noble
08.2009 - 08.2010
GED -
Penn Foster
Similar Profiles
Casey KemperCasey Kemper
Master Diagnostic Technician/Trainer at Findlay ToyotaMaster Diagnostic Technician/Trainer at Findlay Toyota
Brandon PetersonBrandon Peterson
Senior Product Specialist at Findlay ToyotaSenior Product Specialist at Findlay Toyota
John (Jac) ColtonJohn (Jac) Colton
Service Porter/Lead Service Porter at Findlay ToyotaService Porter/Lead Service Porter at Findlay Toyota