Sam Silva
Orange,CA
Summary
Pursuing a full time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem solving.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Valet
Safeco
Costa Mesa, CA
02.2024 - Current
- Provide exceptional valet services for guests, ensuring prompt and courteous handling of vehicles.
- Offer professional bellman services, helping guests with luggage.
- Maintain a high standard of customer service.
- Provide a seamless check-in and check-out experience for all guests.
Customer Service Representative
SchoolsFirst Federal Credit Union
Tustin, CA
04.2023 - 01.2024
- Assisted members with online banking enrollment, password resets, and digital service troubleshooting.
- Reviewed account activity and identified discrepancies, escalating complex issues for prompt resolution.
- Managed high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Valet/Bellman
Marriott
Anaheim, CA
06.2021 - 03.2023
- I would give our valued guests the hospitality and experience that one should expect from a four-star resort.
- Aided as a cashier, first contact for vehicle/request needs. Knowledgeable of team chat/GXP, and LightSpeed during cashier.
- Input vehicle ticket numbers with vehicle info, and charge correctly.
- Answer front desk calls, communicate with Service Express and quickly respond to guest concerns.
Trafic Safety/ Front Desk Assistant
Townepark
Orange, CA
01.2019 - 06.2021
- Ensured patient safety and prevented unusual activities.
- Wheeled patients to the proper waiting room, helped valet, and directed patients to the information desk.
- Patrolled parking areas, monitored car safety, and worked with security.
- Answered phone calls, and provided exceptional care to every guest.
Courtesy Clerk
Stater Brothers
Orange, CA
04.2017 - 11.2018
- Assisted customers with bagging groceries and carry-out service.
- Retrieved shopping carts from parking lot and store entrances.
- Supported cashiers by organizing bags, supplies, and checkout lanes.
Education
High School Diploma -
El Modena
Orange, CASkills
- Customer service and support
- Customer engagement
- Quick decision making
- Vehicle management
- Reliability and punctuality
- Work efficiency
- Patience and composure
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Avid movie goer
- Love music
- Love cars
Timeline
Valet
Safeco
02.2024 - Current
Customer Service Representative
SchoolsFirst Federal Credit Union
04.2023 - 01.2024
Valet/Bellman
Marriott
06.2021 - 03.2023
Trafic Safety/ Front Desk Assistant
Townepark
01.2019 - 06.2021
Courtesy Clerk
Stater Brothers
04.2017 - 11.2018
High School Diploma -
El Modena