Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Sr Campus Manager/Lead
FA Solutions
04.2015 - 04.2022
Served client accounts administering all aspects of reviewing, awarding, reconciling federal aid.
Responsible for ensuring accurate Policies and Procedures exist.
Research complex regulatory issues and provide responses.
Resolved problems, improved operations and provided exceptional service.
R2T4 Specialist
Finance Central, Ultimate Medical Academy
12.2012 - 04.2015
Ensured all files were within Department of Education guidelines prior to disbursement of Federal Financial Aid.
Completed Return Title IV calculation for student file after student withdraws from institution.
Ensured return of Federal funds was returned to Department of Education within deadline provided by regulations.
Processing Team Lead
University Financial Aid Solutions
Wesley Chapel, FL
11.2010 - 12.2012
Developed internal audit process
Supervised team of 12+ employees
Developed metrics to ensure processing team achieved 95% accuracy rate
Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution
Education
Some College (No Degree) - Biomedical Sciences, Chemistry
University of South Florida
Tampa, FL
Skills
Microsoft Office
Windows Operating System
Problem Solving
Planning
Self-motivated
Campus Vue/Campus Nexus
Empower
EDconnect
FAA Access (COD, CPS)
Federal TIV Regulations
Communication
Goal driven leader who maintains productive environment and confidently motivates and coaches employees to meet high performance goals
Flexible team player who thrives in situations requiring ability to effectively prioritize multiple projects
Exceptional communication skills can convey information effectively written and verbally
Fluent in Spanish
Timeline
Sr Campus Manager/Lead
FA Solutions
04.2015 - 04.2022
R2T4 Specialist
Finance Central, Ultimate Medical Academy
12.2012 - 04.2015
Processing Team Lead
University Financial Aid Solutions
11.2010 - 12.2012
Some College (No Degree) - Biomedical Sciences, Chemistry