Loren Adams
Sitka,KY
Summary
Dynamic professional with proven expertise in complaint resolution and Microsoft Excel, honed at Advanced Call Center Technologies LLC. Excelled in elevating customer satisfaction and loyalty through empathetic service and efficient problem-solving. Skilled in fostering team collaboration and streamlining documentation processes, significantly enhancing operational efficiency and customer service delivery.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
08.2021 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Assistant Manager
Speedway LLC
07.2017 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Education
GED - General Studies
Reedsburg Community Center
Reedsburg, WI05.2007
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Documentation
- Live chat support
- Product and service solutions
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
08.2021 - 11.2024
Assistant Manager
Speedway LLC
07.2017 - 01.2020
GED - General Studies
Reedsburg Community Center
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