LOREN BARAN
Winter Garden,FL
Summary
Results-oriented candidate bringing more than five years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and performance feedback. Accustomed to defusing customer dissatisfaction and effectively managing competing priorities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Travel Consultant
ARCHER TRAVEL GROUP
03.2023 - Current
- Optimize social media marketing strategies and word-of-mouth networking for client acquisition
- Attend marketing events to represent my services
- Effectively communicate through multiple channels
- Use planning software to manage client follow up in key points of travel planning
- Employ effective techniques to secure travel bookings and appropriately upsell to enhance the client's experience
- Effectively research to be an SME in cruises and Caribbean all-inclusive travel.
Customer Service Supervisor
GOVERNMENT EMPLOYEES INSURANCE COMPANY (GEICO)
11.2022 - Current
- Motivate and encourage a team of ten licensed insurance counselors to provide professional insurance advice in a responsive and effective manner
- Regularly provide one-on-one and group feedback to direct reports to improve performance and maintain top quartile business results
- Ensure insurance regulatory compliance
- Analyze PowerBI reports to inform decision making
- Work with leaders in development programs one-on-one to ensure they were able to achieve their benchmarks and get their supervisor promotions
- Communicate with Work Force Management and use forecasting predictions to optimize off-the-phone time
- Effectively navigate FMLA, leave compliance, licensure requirements, and other administrative tasks for ten counselors.
New Hire Trainer
GOVERNMENT EMPLOYEES INSURANCE COMPANY (GEICO)
08.2020 - 11.2022
- Trained groups of up to 28 newly hired insurance counselors through a rigorous three-month training process, training customer service expectations, insurance regulations, and company expectations
- Coordinated a high-caliper of communication across multiple departments to ensure a seamless transition from training to their next position
- Created and maintained a welcoming and inclusive environment that encourages employee retention.
Employee Resource Group Leader
GOVERNMENT EMPLOYEES INSURANCE COMPANY (GEICO)
09.2020 - 09.2022
- Led initiatives to implement DEIB-focused procedural changes that incorporated employee feedback
- Analyzed data and presented to senior-level managers
- Planned and lead events that encouraged employee participation, retention, and education
- Aligned with community partners to set up philanthropic and instructive opportunities
- Represented GEICO at Out & Equal Work Place Summit, advertising hiring and insurance services to more than 5,000 participants.
Education
BS of Operations and Supply Chain Management -
Indiana State University
08.2017
Skills
- Strong Communication Skills
- Exceptional Customer Service
- Documentation preparation
- Mentoring and Training
- Interpersonal Communications
- Team Oversight
- Client Relationship Building
- Regulatory Compliance
- Critical Thinking
- Data Interpretation
- Team Building Leadership
- Prioritizing and Planning
- Staff Management
- Employee Motivation
Certification
- Indiana Resident Producer Insurance License*, Active through 04/30/25
- CA, FL*, KY, MD, MI, MO, MS, NC, TX, WI Non-Resident Producer Insurance Licenses, Active
- Lean Six Sigma Green Belt, Indiana State University
Timeline
Travel Consultant
ARCHER TRAVEL GROUP
03.2023 - Current
Customer Service Supervisor
GOVERNMENT EMPLOYEES INSURANCE COMPANY (GEICO)
11.2022 - Current
Employee Resource Group Leader
GOVERNMENT EMPLOYEES INSURANCE COMPANY (GEICO)
09.2020 - 09.2022
New Hire Trainer
GOVERNMENT EMPLOYEES INSURANCE COMPANY (GEICO)
08.2020 - 11.2022
BS of Operations and Supply Chain Management -
Indiana State University