Highly proactive professional with 15 years of experience in various facets of small business accounting, customer service, and business management. Focused on developing excellent teamwork through positive staff experiences, retention, efficiency, and high profit margins. Looking to use years of experience in basic accounting and restaurant management to fulfill a full-time accounting position.
Overview
16
16
years of professional experience
Work History
Restaurant General Manager
Gold Star Chili
504 W 4th St. Covington, KY
05.2008 - Current
Developed and maintained strong team of motivated staff by providing ongoing training and development opportunities.
Boosted restaurant revenue 50% by implementing innovative marketing strategies and techniques.
Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Carefully interviewed, selected, trained, and supervised staff.
Effectively fulfilled excel spreadsheets for inventory, daily sales, and expenses to calculate profit and loss statements.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Effectively reviewed and managed payroll and timekeeping to resolve errors before posting.
Managed paperwork for new hires and terminations as well as disciplinary reports.
Implemented new software program to produce and control food costs, labor costs, and organize employee record filing.
Education
Bachelor Of Arts - Organizational Leadership With An Accounting Focus
Northern Kentucky University
Highland Heights, KY
12.2016
Skills
Team-oriented
Time management
Organization
Customer service
Communication
Adaptability
Multi-tasking
Accomplishments
Awarded Work Ethic Diploma from the Northern Kentucky Chamber of Commerce
Doubled and trained staff in 2 months
Timeline
Restaurant General Manager
Gold Star Chili
05.2008 - Current
Bachelor Of Arts - Organizational Leadership With An Accounting Focus