Loren Hughes
Bridgeport
Summary
Dedicated professional with a strong background in customer service and crisis intervention. Demonstrates exceptional problem-solving abilities and team collaboration skills, committed to enhancing client experiences and ensuring satisfaction.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Shogun Japanese Steakhouse
Clarksburg
10.2023 - Current
- Provided attentive service to customers in a fast-paced dining environment.
- Managed customer inquiries and resolved any dining issues promptly.
- Demonstrated knowledge of menu items to enhance customer dining experience.
- Trained new wait staff on service protocols and restaurant standards.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
Peer Recovery Specialist
West Virginia Sober Living Solutions
Morgantown
04.2026 - 07.2026
- Interned at the Harrison County Public Defenders Office and Day Report Center as Peer Recovery Coach
- Facilitated recovery sessions and group discussions, fostering a supportive environment for participants.
- Maintained client records, tracked progress, and documented interactions with clients.
- Encouraged clients during challenging moments, enhancing their commitment to relapse prevention.
- Provided crisis intervention services, including referring clients to emergency services.
- Coordinated with local agencies to enhance client support services and streamline access to resources. with local agencies and organizations to expedite treatment.
Telecommunications Operator
FirstEnergy
Fairmont
09.2022 - 10.2023
- Responded promptly to incoming calls, directing inquiries to the appropriate personnel.
- Utilized problem solving skills to investigate and resolve complex customer inquiries.
- Coordinated with other departments to resolve any discrepancies or errors related to customer accounts.
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Processed payments from customers over the phone using secure payment methods.
Education
PRSS Training - Addiction And Mental Health
WVSLS
Morgantown, WV05-2026
High School Diploma -
Robert C Byrd High School
Clarksburg, WV05-2012
Skills
- Crisis intervention
- Client support
- Record management
- Effective communication
- Customer service
- Team collaboration
- Relapse prevention
- Conflict resolution
- Time management
- Recovery guidance
- Relationship cultivation
- Mental health services
Timeline
Peer Recovery Specialist
West Virginia Sober Living Solutions
04.2026 - 07.2026
Wait Staff Member
Shogun Japanese Steakhouse
10.2023 - Current
Telecommunications Operator
FirstEnergy
09.2022 - 10.2023
PRSS Training - Addiction And Mental Health
WVSLS
High School Diploma -
Robert C Byrd High School