Michelle Deiulio
Windham ,ME
Summary
Inspiring DOC employee looking to build upon skills and tackle new responsibilities in a new career. Sound knowledge of the justice system and state and federal laws, as well as DOC policies while interning for Maine Correctional Center and The Southern Maine Women's Reentry Center in the Restorative Justice Program.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Pop's Place
Windham, ME
04.2024 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
Behavioral Health Professional
MAS Community Health
Westbrook, ME
10.2023 - Current
- Provided crisis intervention services to de-escalate high-risk situations and ensure patient safety.
- Built rapport with culturally diverse populations using empathy, active listening, and nonjudgmental attitudes during counseling sessions.
- Increased client engagement in sessions by utilizing a person-centered approach tailored to individual needs.
- Assisted clients with goal setting and attainment processes by regularly monitoring progress towards identified objectives.
- Supported clients in developing self-awareness skills through mindfulness activities, resulting in increased emotional regulation capabilities.
- Developed customized behavior modification plans, leading to significant improvements in patients'' daily functioning abilities.
- Implemented preventative measures by conducting community outreach programs addressing mental health awareness and stigma reduction.
Restaurant Owner
The Local Hub
Greenwood, ME
04.2014 - 11.2018
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
Bachelor of Arts - Justice Studies
University of Maine At Augusta
Augusta, ME08.2024
Skills
- Strong multitasking
- Efficient organization
- Professional Appearance
- Nonviolent Crisis Intervention
- Knowledge of juvenile justice system
- Skilled in mediation
- Mediation and crisis intervention
- Restorative Justice Principles
- Restorative justice Practices
- Restorative Justice Techniques
- Motivational Interviewing
Certification
Mediation Certificate
BHP Certification
Motivational Interviewing
Timeline
Wait Staff Member
Pop's Place
04.2024 - Current
Behavioral Health Professional
MAS Community Health
10.2023 - Current
Restaurant Owner
The Local Hub
04.2014 - 11.2018
Bachelor of Arts - Justice Studies
University of Maine At Augusta