Loren Livingston
Rockford,Michigan
Summary
Results-driven Director of Services with a track record of increasing productivity and efficiency in delivery of service. Skilled in strategic planning, team leadership, and operational management to enhance service quality. Excel in time management, effective communication, and problem-solving to meet and exceed organizational goals. Committed to fostering an environment that encourages innovation and continuous improvement of service standards.
Overview
12
12
years of professional experience
Work History
Director of Services
Blythefield Country Club
Belmont, MI
10.2024 - Current
- Develops strategies for increasing customer loyalty through improved service offerings.
- Reviews key performance indicators related to service delivery operations on a regular basis.
- Listens to customer feedback and responded to maintain or improve processes.
- Maintains relationships with external vendors providing goods or services related to the organization's core offerings.
- Ensures compliance with local, state, and federal regulations related to service provision.
- Provides leadership in managing staff responsible for delivering services to clients.
- Monitors business performance and improved customer experiences with staff guidance.
- Coordinates with internal departments to ensure timely resolution of customer inquiries or requests.
- Creates work schedules to provide quality service to customers and maintain employee satisfaction.
- Reviews inventory, assessed needs and placed orders to keep stock available for employees.
- Collaborates with staff members to plan training seminars and team-building events.
- Recruits and hired new employees based on company needs and culture.
- Responds quickly and effectively when issues arose during service provision activities.
Assistant General Manager of Operations
Blue Water - Gilmore Collection
Grand Rapids, Michigan
04.2013 - 10.2024
- Enthusiastically direct and supervise employees.
- Assisted in closing operations.
- Conducted monthly inventories.
- Handled money, responsible for banking
- Worked in a fast paced, high volume hospitality environment.
- Performed daily opening and/or closing of business.
- Inventory and ordering needs.
- Implemented and regulated work schedules.
- Held responsibility for pricing, scheduling of employees and reservations, inventory control, and overall POS system maintenance.
- Motivated staff and maintained a positive work environment.
- Performed cleaning tasks, maintenance orders and general building upkeep.
- Assisted in the recruitment process by conducting interviews, making hiring decisions, and onboarding new hires.
- Collaborated with other departments throughout the organization on projects requiring cross-functional support.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting patron relationships.
- Developed and implemented training programs for new employees to ensure company policies and procedures were followed.
- Ensured compliance with all health, safety, and environmental regulations.
- Resolved customer complaints in a professional and courteous manner.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored daily operations activities and identified areas of improvement.
Education
Associates Degree - Liberal Arts
Grand Rapids Community College
Grand Rapids, Michigan01.2013
Skills
- Teamwork
- Time management
- Organization
- Communication
- Customer service
- Problem solving
- Enhancing company culture
Timeline
Director of Services
Blythefield Country Club
10.2024 - Current
Assistant General Manager of Operations
Blue Water - Gilmore Collection
04.2013 - 10.2024
Associates Degree - Liberal Arts
Grand Rapids Community College