Loren Lopez
Warner Robins,GA
Summary
Dynamic service professional with a strong work ethic and exceptional customer service skills. Proven ability to resolve conflicts and enhance client satisfaction through effective communication and attention to detail. Great at multitasking and achieving performance goals while maintaining a positive experience.
Overview
7
7
years of professional experience
Work History
Service Agent
Robins Financial Credit Union
Warner Robins
11.2024 - Current
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
Bank Teller
Robins Financial Credit Union
Warner Robins, GA
06.2023 - 11.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Reconciled cash drawer and resolved discrepancies.
Cash Office Associate
Home Goods
Warner Robins, GA
03.2018 - 07.2021
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
Key Carrier/Coordinator
Home Goods
Warner Robins
07.2021 - 06.2023
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
Education
Houston County High School
Warner Robins, GASkills
- Cross-selling and upselling
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Multitasking and organization
- Handling customer complaints
- Conflict resolution
- Performance goals
Languages
Spanish
Professional Working
Timeline
Service Agent
Robins Financial Credit Union
11.2024 - Current
Bank Teller
Robins Financial Credit Union
06.2023 - 11.2024
Key Carrier/Coordinator
Home Goods
07.2021 - 06.2023
Cash Office Associate
Home Goods
03.2018 - 07.2021
Houston County High School