Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roland Noel

West Palm Beach,FL

Summary

Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

21
21
years of professional experience

Work History

Service Agent

Hertz
02.2016 - Current
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
  • Maintained a clean and organized workspace, ensuring a safe and welcoming environment for customers.
  • Elevated the overall customer experience by consistently delivering personalized, attentive service and addressing client needs with urgency.

Housekeeper

Breakers
06.2003 - 06.2015
  • Verified cleanliness and organization of storage areas and carts.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

High School Diploma -

Lycee
Haiti

Skills

  • Complaint Handling
  • Stress Tolerance
  • Basic maintenance
  • Cross-Selling and Upselling
  • Vehicle parking
  • Vehicle detailing
  • Strong Work Ethic

Languages

English
Professional Working
Creole
Native or Bilingual

Timeline

Service Agent

Hertz
02.2016 - Current

Housekeeper

Breakers
06.2003 - 06.2015

High School Diploma -

Lycee
Roland Noel