Richie Rivas Gomez
New York,NY
Summary
Professional Service Agent with demonstrated tenacity and strong persuasion skills to communicate eloquently and guide others successfully. Possesses highly developed sense of integrity and commitment to customer satisfaction.
Personable and dedicated Customer Service Representative with extensive experience in renting vehicles industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Service Agent
Avis Budget Group
New York, NY
04.2023 - 12.2023
- Greeted customers and provided assistance with their inquiries.
- Assessed customer needs to provide the best solutions.
- Responded to customer complaints in a timely manner.
- Followed up with customers to ensure satisfaction with services provided.
- Collaborated with team members to meet daily goals set by management.
- Cultivated relationships with company employees and clients to elevate service delivery.
- Checked vehicles after returns and immediately completed necessary maintenance.
- Used company-approved soap solution to wash exteriors of vehicles upon returns, improving shine and decreasing appearance of scratches.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Education
High School Diploma -
High School For Health Careers & Sciences
New York, NY06-2022
Skills
- Complaint Handling
- Vehicle detailing
- Stress Tolerance
- Fluid level checks
- Basic maintenance
- Handling Customer Complaints
Timeline
Service Agent
Avis Budget Group
04.2023 - 12.2023
High School Diploma -
High School For Health Careers & Sciences