Loren Matson
Gallatin,TN
Summary
Professional support specialist equipped to meet and exceed client expectations. Known for strong collaboration skills, adaptability, and delivering reliable results in dynamic environments. Expertise in problem-solving, communication, and customer service. Aptitude for managing multiple tasks efficiently and maintaining positive client experience.
Overview
7
7
years of professional experience
Work History
Tech Support Rep Customer Experience
Permobil
06.2024 - Current
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Contributed to building a positive work environment by maintaining strong relationships with coworkers.
Public Relations Intern
Brooklyn Basement Records
01.2023 - 10.2023
- Helped develop original content for blog posts and website articles.
- Maintained and updated media contact lists and databases for ease of access.
- Increased awareness of company services and products with implementation of PR strategies.
- Managed media lists and relationships to secure valuable coverage opportunities for clients.
Teller
US Community Credit Union
08.2018 - 07.2022
- Implemented customer service policies and procedures for consistent performance standards.
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Implemented company policies and procedures for professional, cohesive customer care.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Helped 50-200 members daily with their customer service/transaction needs
Education
Bachelor of Science - Music Business
Middle Tennessee State University
Murfreesboro, TNSkills
- Customer satisfaction
- Remote support
- Microsoft Office experience
- Microsoft Excel experience
- Call center experience
- Escalation handling
- Salesforce experience
- Five9 experience
- Microsoft D365 experience
- Attention to detail
Timeline
Tech Support Rep Customer Experience
Permobil
06.2024 - Current
Public Relations Intern
Brooklyn Basement Records
01.2023 - 10.2023
Teller
US Community Credit Union
08.2018 - 07.2022
Bachelor of Science - Music Business
Middle Tennessee State University
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