Summary
Overview
Work History
Education
Skills
Timeline
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Loren Ramon

Houston,TX

Summary

Results-driven team member bringing progressive background in both field and office environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.

Overview

3
3
years of professional experience

Work History

The One Marketing Enterprise

Loren Ramon
05.2023 - Current
  • Identified appropriate marketing channels and target customers for campaigns.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Developed campaigns and specific marketing strategies for clients.
  • Conducted research to analyze customers' behavior, preferences and purchasing habits.

Call Center Agent

Winners Network
04.2022 - 11.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Back-Up Supervisor

Aftermath Cleaning & Restoration
04.2021 - 05.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Education

Bachelors - Criminal Justice

University of Houston - Downtown
Houston, TX
12.2022

Skills

  • Multi-Media Communication
  • Promotional Campaigns
  • Value Proposition
  • Blog Posts

Timeline

The One Marketing Enterprise

Loren Ramon
05.2023 - Current

Call Center Agent

Winners Network
04.2022 - 11.2023

Back-Up Supervisor

Aftermath Cleaning & Restoration
04.2021 - 05.2023

Bachelors - Criminal Justice

University of Houston - Downtown

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Loren Ramon