Loren Roberts
San Antonio,Texas
Summary
Experienced with managing diverse service operations and leading high-performing teams. Utilizes strategic planning and process optimization to enhance service quality and client satisfaction. Track record of fostering collaborative environments and driving continuous improvement initiatives.
Overview
21
21
years of professional experience
Work History
Service Director
CAVENDER AUTO GROUP
04.2023 - 06.2025
- Successfully Led the transition of a established FORD Commercial Fleet Service Department and Established a new FORD Retail Point into a brand new dual 144,000 square foot facility. Led the Service Team, providing mentorship and guidance to achieve industry leading Service KPI's. The Service Department achieved successful Customer Satisfaction, ranked in the top 10% of Ford Dealerships Nationally.
Service Director
O’MEARA AUTOMOTIVE GROUP
06.2021 - 03.2023
- Led the Service Team of the GMC Buick Store to Dealership Record Sales and Profitability. Collaborated with the Parts Department and Sales Department to effectively improve processes and inspiring overall growth of the dealership.
Service and Parts Director
WORLD CAR MOTORS
09.2016 - 05.2021
- Led the Service and Parts Departments of 7 Locations. Guided,Trained, and Supported Service and Parts Managers. Facilitated Processes for locations. Responsible for new software training and execution for the service departments. Provided fiscal planning and goals for each location. Responsible for Parts Inventory Management. Created training and development plan for all Dealership Fixed Operations Positions.
Service Director
AUTONATION
06.2014 - 08.2016
- Led the Service Team at the Audi of Plano Store. Achieved record volume Labor Sales and industry leading KPI's for a Luxury Car Line. The store was recognized for being the second largest Audi Dealer in North America for 2015.
Parts Director
LARRY H MILLER AUTOMOTIVE GROUP
09.2011 - 05.2014
- Led the Parts Departments of 2 separate franchises, a Large volume Volkswagen store and a Small volume KIA store that were located next to each other. Successfully grew the wholesale parts sales of both stores regaining lost market share in the Denver Market area. Established a successful Accessory Program by collaborating with the Sales and Service Departments. Achieved a successful parts inventory turn ratio and a successful inventory obsolescence percent.
Branch Manager
INGERSOL RAND INDUSTRIAL TECHNOLOGY
02.2009 - 08.2011
- Led the Sales Engineers, Parts and Service Team of a branch facility with a market area from Temple Texas into Mexico. We serviced to small, medium and large manufactures through mobile units and techs. Successfully assisted Caterpillar in relocating their manufacturing plant from Reynosa Mexico to Seguin Texas. Established international parts sales into Mexico and Eastern Europe.
Service and Parts Director
GUNN AUTOMOTIVE GROUP
05.2004 - 01.2009
- Led the Service and Parts Department at the GMC Buick Pontiac Store. Created the One Simple Pricing Philosophy for Fixed Operations to mirror the Gunn Philosophy for selling vehicles. Overall continued Labor and Parts Sales Growth with 15% growth in 2008 over 2007 while experiencing a 80% decline in internal volume. Led the Austin/San Antonio Market in Factory CSI performance.
Skills
- Effective team leadership
- Coaching and guidance
- Operational efficiency management
- Organizational strategy development
- Workforce development
- Customer sales support
Timeline
Service Director
CAVENDER AUTO GROUP
04.2023 - 06.2025
Service Director
O’MEARA AUTOMOTIVE GROUP
06.2021 - 03.2023
Service and Parts Director
WORLD CAR MOTORS
09.2016 - 05.2021
Service Director
AUTONATION
06.2014 - 08.2016
Parts Director
LARRY H MILLER AUTOMOTIVE GROUP
09.2011 - 05.2014
Branch Manager
INGERSOL RAND INDUSTRIAL TECHNOLOGY
02.2009 - 08.2011
Service and Parts Director
GUNN AUTOMOTIVE GROUP
05.2004 - 01.2009
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