Nyshaunte Randall
HARVEY,LOUISIANA
Summary
Seasoned Service Line Director experienced in multi-state management and operational support. Excels in mentorship, team productivity enhancement, and strategic problem-solving. Proficient in Microsoft Office Suite, with a leadership style that consistently surpasses key performance goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Line Director-BHH National
Resources for Human Development
New Orleans, Louisiana
05.2021 - Current
- Maximized staff potential through efficient onboarding and development programs.
- Provides values-based supervision, support, and guidance to direct reports.
- Monitored personnel metrics including overtime, turnover, and values-based supervision.
- Develops, implements, and monitors corporate strategic plan with CPO and Executive Team.
- Oversee policies, procedures, regulations, and guidelines compliance.
- Ensured consistent delivery of high-quality services by setting and overseeing performance goals.
- Ensured consistent and effective dissemination of information to Program Directors and Staff.
- Partnered with executive and clinical leadership to enhance quality and clinical care system-wide.
- Ensures program standards consistently meet requirements set by various funders.
- Coordinates the startup of new services and programs, partnering with Business Development Team for effective system creation.
- Monitors and analyzes financial performance in collaboration with key stakeholders.
- Utilized census, authorization utilization, productivity metrics to monitor revenue cycle.
- Maintains key relationships with regulatory agencies.
- Worked with leadership to design, implement, and maintain Electronic Health Record systems.
Director of Clinical Services
Resources for Human Development
New Orleans, Louisiana
05.2016 - 05.2021
- Assessed and developed clinical structures in a multi-state division maintaining care quality.
- Identify and execute clinical initiatives that align with Evidence-Based Practices.
- Provide program specific clinical consultation across the multi-state division including programs providing Assertive Community Treatment
- Contributed to creating, executing and assessing training plans for service line programs.
- Collaborated on new program development to integrate clinical best practices.
- Led execution of corporate clinical initiatives for a multi-state division.
- Led operational and clinical initiatives to revitalize high-risk programs.
- Provide guidance on issues concerning clinical practices to Executive Vice President.
- Mediated staff disputes to foster positive working relationships.
- Offer trauma assistance to programs facing consumer or staff-related incidents.
- Coached novice leaders in Assertive Community Treatment System.
- Supported creation of Corporate Strategic Objectives to align clinical direction with company goals.
- Support development of data protocols for clinical and corporate projects.
- Originate and facilitate Community of Practice among Assertive Community Treatment leaders across organization.
- Coordinated logistics for TIC Conference with 200 attendees.
Corporate Program Coordinator
Resources for Human Development
New Orleans, Louisiana
04.2014 - 05.2016
- Supported financial, operational, and clinical direction for 12 behavioral health programs in Louisiana.
- Conducted thorough QA monitoring.
- Facilitated communication with funding partners.
- Provided support in maintaining evidence based practices in all treatment modalities provided
- Deployed as interim management to programs in the region
- Acquiring contract physicians, following up on leads for staff vacancies)
- Facilitated program support amidst external funder audits.
- Oversaw formal region-wide marketing efforts and community relations
- Executed Managed Care Organization credentialing process for all programs as a single point of information sharing and submission
- Offered student intern oversight as needed
Assertive Community Treatment, Team Leader
Resources for Human Development
New Orleans, Louisiana
08.2011 - 04.2014
- Supervised clinical service delivery and the development of individualized service plans, early intervention plans, and recovery action plans
- Provided individual and/or group supervision
- Promoted and supervised staff in Motivational Enhancement Therapy, Stages of Change techniques, Recovery based treatment, and harm reduction strategies
- Participated in on-site discharge planning
- Engaged in collateral consultation and service coordination planning meetings
- Conducted daily staffings regarding all consumers served.
- Reviewed and approved all documents related to services rendered by team members.
- Audited and maintained up-to-date client charts, statistical forms, and any other information or documentation required
Professional Counselor 5-Clinical Supervisor
Shreveport Mental Health Clinic
Shreveport, Louisiana
05.2011 - 07.2011
- Provided professional clinical supervision through the review of cases to assist and guide supervisees in the development of skills in working with families, client groups, offenders and especially with atypical and complex patients
- Determined work assignments, coordinated work flow and duty assignments, and evaluated work performance of supervisees
- Developed goals, program plans, and policies/procedures
- Aided in determining staffing and resource needs for a mental health services unit
- Provided and/or arranged for training and development activities for subordinates
- Provided limited direct casework services to a select group of highly complex cases as with Dialectical Behavior Therapy for treatment of individuals with Borderline Personality Disorder or traits
- Presented to court proceedings to provide testimony and advocacy regarding clients in various court cases
- Worked closely with upper level management to ensure seamless and smooth operation of social service unit
Professional Counselor 3
Shreveport Mental Health Clinic
Shreveport, Louisiana
05.2007 - 05.2011
- Provided counseling to adolescents and adults using individual, family, and group treatment
- Provided treatment to adults assessed for Borderline Personality Disorder traits, with Dialectical Behavior Therapy
- Conducted psychosocial assessments to identify clients eligible for state services and implemented personalized, goal-oriented treatment plans
- Delivered crisis services through telephone and face-to-face interventions.
- Compiled assessments and service documentation for client charts.
- Made referrals to provide clients with additional community resources.
- Led presentations for peers and instructors on intervention effectiveness for client development.
- Served low-income, disabled and at-risk populations
- Facilitated groups for persons with substance abuse diagnoses at various stages of change
- Provided case consultation for specialized treatment providers within Dialectical Behavior Therapy
Education
Master of Education - Counselor Education, Concentration in Community Counseling
UNIVERSITY OF NEW ORLEANS
New Orleans, Louisiana01.2006
Skills
- Effective Team Leadership
- Mentorship Experience
- Effective Verbal Communication
- Effective Written Communication
- Conflict Resolution Expertise
- Strategic Problem Resolution
- Multi-State Management
- Operational Support
- Experienced with Microsoft Office Suite
Leadership Profile
Self-motivated visionary professional, experienced with over 19 years in the field of behavioral health services, including progressive management centered around both operational and clinical growth with a focus on quality service delivery, as well as, personnel sustainability enhanced by leadership development. Strong and proven leadership skills in operational and multi-disciplinary team building, communication, and establishing trust. Experienced in alignment of clinical and programmatic goals to achieve efficient service delivery with effective teamwork.
Certification
Licensed Professional Counselor-Supervisor, LPC Board of Louisiana, 3890, 05/10
Conference Presentations
- Changes….No Problem!, Annual NACM Conference, 2015, 2018
- Changes….No Problem!, Ontario ACT Association Conference, 2018
- Who’s Watching the Watchers?, Annual NACM Conference, 2018
- Who’s Watching the Watchers?, Ontario ACT Association Conference, 2018
- Technical Innovations Used in Treating Trauma and PTSD, RHD Trauma Conference, 2017
References
References available upon request.
Timeline
Service Line Director-BHH National
Resources for Human Development
05.2021 - Current
Director of Clinical Services
Resources for Human Development
05.2016 - 05.2021
Corporate Program Coordinator
Resources for Human Development
04.2014 - 05.2016
Assertive Community Treatment, Team Leader
Resources for Human Development
08.2011 - 04.2014
Professional Counselor 5-Clinical Supervisor
Shreveport Mental Health Clinic
05.2011 - 07.2011
Professional Counselor 3
Shreveport Mental Health Clinic
05.2007 - 05.2011
Licensed Professional Counselor-Supervisor, LPC Board of Louisiana, 3890, 05/10
Master of Education - Counselor Education, Concentration in Community Counseling
UNIVERSITY OF NEW ORLEANS
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