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Mary Frank
Talking Rock,GA
Work Preference
Summary
Results-driven leader with expertise in strategic planning and team leadership. Focused on aligning stakeholder needs to drive continuous improvement and enhance organizational efficiency. Skilled in client onboarding and relationship management, utilizing data-driven strategies to optimize client experiences and account performance.
Overview
19
19
years of professional experience
Work History
Manager of National Accounts, Service, and Premier
The Standard formerly Allstate Benefits
Remote, GA
03.2018 - 06.2026
- Enhanced customer focus among a team of six to ten employees by understanding internal and external key stakeholders' needs to align with product offerings.
- Initiated team-driven projects to address process and system gaps, fostering a culture of continuous improvement.
- Collaborated with Group Voluntary Benefit teams to address escalations, onboard new clients, and process renewals and amendments.
- Suggested plan changes aligned with client requirements and market trends.
- Conducted face-to-face benefit fairs, finalist presentations, and stewardship meetings to enhance communication for upcoming business initiatives.
- Created a "Manager Onboarding" guide for managers to be able to train their new hires along with hyperlinks for ease of use which included but not limited to the process for ordering equipment, best practices, mentoring, etc.
- Monitored account performance and provided regular updates to leadership.
Sr. Strategic and Implementation Consultant
Allstate Benefits
Remote, GA
07.2014 - 03.2018
- Led client onboarding for benefits implementation projects to ensure smooth transitions.
- Aligned project objectives and goals by collaborating with cross-functional teams.
- Analyzed client needs to tailor benefits solutions for optimal effectiveness.
- Trained clients on new systems for effective benefits management and utilization.
- Ensured compliance with industry regulations during benefits implementations.
- Maintained comprehensive project documentation to support implementation processes.
- Conducted product demonstrations, detailing features and benefits of software solutions.
- Resolved post-implementation inquiries by providing ongoing support to clients.
Operations Analyst and Executive Assistant
Aflac Benefits Solutions
Atlanta, GA
07.2012 - 07.2014
- Analyzed operational processes to identify improvement areas, resulting in enhanced efficiency.
- Collaborated with cross-functional teams to streamline workflows and improve communication channels.
- Developed reports utilizing data analytics tools to support informed decision-making.
- Managed project tracking by coordinating resources and monitoring progress.
- Evaluated vendor performance, ensuring service quality and cost-effectiveness.
- Facilitated meetings, gathering feedback to address operational challenges.
- Maintained up-to-date transaction records related to operational activities.
- Generated regular status reports to provide clear updates on ongoing projects and initiatives.
Executive Assistant and Administrative Assistant
Aflac
Columbus, Georgia
10.2007 - 07.2012
- Coordinated executive travel arrangements, ensuring adherence to company travel policies and enhancing travel efficiency.
- Managed executive calendars and scheduled appointments efficiently to optimize time management.
- Prepared meeting agendas and recorded detailed minutes, supporting informed decision-making and follow-up actions.
- Maintained confidential files, adhering to data security protocols to safeguard sensitive information.
- Assisted in report and presentation preparation for stakeholders, enhancing information delivery.
- Liaised with internal departments to facilitate effective communication and promote collaboration.
- Organized company events, managing logistics, catering, and attendee coordination to deliver successful outcomes.
- Streamlined office procedures, improving operational efficiency and workflow management.
Education
MBA - Business Administration And Management
Lake Forest Graduate School of Management
Lake Forest, IL08-2020
Skills
- Client onboarding and relationship management
- Account growth strategies
- Strategic planning
- Data-driven decisions
- Process improvement
- Data analytics and critical thinking
- Analytical skills
- Effective team leadership
- Team collaboration
- Organizational efficiency
- Goal-oriented mindset
- Networking and relationship building
- Interpersonal communication
- Professional reliability
Timeline
Manager of National Accounts, Service, and Premier
The Standard formerly Allstate Benefits
03.2018 - 06.2026
Sr. Strategic and Implementation Consultant
Allstate Benefits
07.2014 - 03.2018
Operations Analyst and Executive Assistant
Aflac Benefits Solutions
07.2012 - 07.2014
Executive Assistant and Administrative Assistant
Aflac
10.2007 - 07.2012
MBA - Business Administration And Management
Lake Forest Graduate School of Management