Sandie L. Zweber
Cedar,USA
Summary
Results-driven professional with expertise in enhancing productivity and reducing costs through strategic process improvements. Engages C-suite executives to identify growth opportunities and deliver tailored solutions that meet customer needs. Leverages data analytics to derive actionable insights and value propositions. Collaborative leader focused on building effective teams that drive continuous improvement and capitalize on growth initiatives.
Overview
18
18
years of professional experience
Work History
Senior Manager, National Accounts
OPENLANE Inspections
03.2017 - Current
- Lead and build critical relationships with executive-level clients, successfully driving strategic initiatives, profitability and increasing client portfolios by cross-selling and market share gains.
- Remotely manage, mentor, and develop the national accounts team, creating and promoting individual development plans, growth, empowerment and innovation in a supportive environment, ensuring a clear understanding of enterprise goals and measures of success along with alignment.
- Take the lead on client onboarding utilizing automotive industry knowledge and movement, analytics to empower clients to quickly identify trends, reducing risk and increasing profitability.
- Managed commercial client portfolios, driving revenue growth through strategic planning, budgeting, forecasting, and project management while prioritizing customer interests and objectives.
- Successfully collaborate to implement a client reporting dashboard, client communication strategy, streamlining data analytics and report functions to reduce operational risk, and recurring quarterly and bi-yearly reviews.
- Collaborate with clients and internal partners on RFP contract negotiations, audits, and assessments, while ensuring client-centered advocacy.
- Spearheaded initiative to re-engineer processes by drafting, editing, and distributing updated procedures and company policies.
Senior Account Manager
Van Wagenen Financial Services
Eden Prairie, MN
08.2014 - 02.2017
- Drove strategic initiatives and profitability by successfully leading and influencing C-level relationships with existing and prospective clients.
- Developed productive relationships amongst platinum clients totaling over $10M in revenue, including captives and financial institutions, maintaining in-depth knowledge of individual objectives, and offering strategic growth plans.
- Led new client implementations and onboarding through collaborative onsite and virtual training, aligning products with client objectives.
- Collaborated cross-functionally as SME providing TPA services, exceeding client’s objectives, anticipating their needs, and identifying areas for sales expansion.
- Partnered with the sales team and varying departments to upsell and cross-sell additional products and services, completing accurate RFPs, contracts, statements of work, vendor assessments and compliance audits.
- Collaborated with internal servicing teams and external vendor partners for setup, implementation, and post-launch support to monitor and track service levels.
- Identified client challenges, anticipated issues, and recognized opportunities to systematize solutions, supporting a growing client base.
Client Relations Manager
Direct Response Insurance Administrative Services
Chanhassen, MN
01.2011 - 07.2014
- Designated as exclusive liaison for high-value clients, providing personalized service, relationship management and strategic planning to foster impactful relationships.
- Resolved client conflicts promptly, collaborating cross-functionally on requests and strategic resolutions to enhance client satisfaction.
- Nurtured and expanded organization’s life, property, and casualty portfolio by 25%, acting as a champion collaborator across internal and external partners, ensuring superior service levels and continued growth.
- Negotiated client and vendor contracts, evaluating pricing and terms to ensure alignment with business goals and client needs.
- Monitored profitability, performance, quality, compliance, underwriting, and marketing of products and services to support business development and operational success.
- Led team of 5, clearly communicating expectations, development plans, measures of success while promoting innovative solutions and best practices.
- Developed and distributed client communications, including service updates and compliance audits, to foster transparency and ongoing engagement.
Repossession Operations Manager
Strategic Remarketing Solutions
Bloomington, MN
08.2008 - 12.2010
- Led development of repossession department, onboarding 3 initial clients and meeting targeted launch dates.
- Co-created CRM database with CIO, focusing on design, functionality, testing, and implementation.
- Recruited, trained, and mentored repossession team to exceed forecasted numbers and mitigate losses, increasing staff count by 300%.
- Developed and implemented processes, procedures, policies, and reporting for repossession department, increasing consignment volume and doubling revenue within 8 months.
Education
Management Certificate -
Loretto Heights College
Aurora, COAurora, CO
Associates Degree - Commercial Art
Hennepin Technical College
Eden Prairie, MNEden Prairie, MN
Skills
- Account management
- Project management
- Strategic planning
- Client onboarding
- Relationship management
- Team development
- Conflict resolution
- Effective communication
- Cross-functional collaboration
Awards
- 2011 DRIASI Customer Service Award, Direct Response Insurance Administrative Services
- 2008 World Omni Pinnacle of Performance Award, JM Family Peer Nominated
- 2002 Gotcha Award for Exceptional Customer Service, Market-Wise Solutions
Timeline
Senior Manager, National Accounts
OPENLANE Inspections
03.2017 - Current
Senior Account Manager
Van Wagenen Financial Services
08.2014 - 02.2017
Client Relations Manager
Direct Response Insurance Administrative Services
01.2011 - 07.2014
Repossession Operations Manager
Strategic Remarketing Solutions
08.2008 - 12.2010
Management Certificate -
Loretto Heights College
Associates Degree - Commercial Art
Hennepin Technical College